BERT OGDEN FIESTA NISSAN SERVICE ADVISOR EDINBURG

Description

• •Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• •Return missed phone calls, emails, from customers
• •Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• •Accurately record issues and data into Dealer Management System. Attention to detail critical
• •Conduct Transactions w/ system; walk customer through correction and provide summary
• •Communicate estimated completion time, regular updates and follow through on each customer vehicle
• •Coordinate the detail of every vehicle prior to delivery
• •Coordinate the delivery time or pick up with each customer
• •Follow up with Customer on services provided; ensure they are satisfied with the work performed
• •Performs other duties as requested.

Requirements

• •Ability to follow oral and written instructions with attention to detail
• •Willingness to learn new and innovative automotive technologies
• •Perform detailed daily record keeping and reporting
• •Effectively handle multiple priorities, organize workload, and meet deadlines
• •Work in a team-based environment and achieve common goal
• •Dealer Management System(s), Outlook, and MS Office
• •Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

QUALIFICATIONS

• •Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• •Must be 21 years old or older.
• •Must pass a drug test screening.
• •Must pass a background screening check.

EMPLOYMENT BENEFITS INCLUDE:

• •Paid Vacation and Holidays
• •401(K)
• •Vision Insurance
• •Dental Insurance
• •Medical Insurance

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER