BEVERAGE SERVER (GRAVE SHIFT--THURS, FRI, SAT)

Description

JOB SUMMARY:

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Essential Job Functions:

• •Ensures player satisfaction at all times.
• •Provides personalized service and uses guest name.
• •Resolves service problems according to Service Recovery guidelines.
• •Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• •Actively promotes casino events and programs.
• •Works closely with Total Rewards to promote new card sign ups and relay benefits.
• •Provides fast, friendly, professional beverage service to casino guests.
• •Supplements tray with extra product to provide immediate or interim guest satisfaction.
• •Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• •Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• •Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• •Handles money according to departmental procedure.
• •Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• •Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• •Maintains a clean and stocked workstation.
• •Clears empty glasses from work station/area.
• •Services guests according to the company standard sequence of service.

Requirements

GENERAL REQUIREMENTS:

• •Must be at least 21 years of age.
• •High school diploma or GED required.
• •Skilled in basic math in order to count money and present change correctly.
• •Knowledge of guest charge procedures.
• •Must possess excellent customer service and communication skills.
• •Able to work at a fast pace in mentally and physically stressful situations.
• •Knowledgeable of or able to learn tray service, cocktail ingredients.
• •Available to work required schedule which may include nights, weekends, holidays and overtime.
• •Must be able to read, write, speak and understand English.

DEAMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• •Able to respond to visual and auditory cues.
• •Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
• •Able to walk at least 2 miles during shift.
• •Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels.

WORK ENVIRONMENT:

• •Able to work in areas containing secondhand smoke, high noise levels and bright lights.
• •Able to work at a fast pace in often crowded/noisy environment.