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Concentrix

BI Analyst (English C1)

GRC Athens - Minwos 10-16

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hirly's read of this role

Seniority
Mid level
Country
GR
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title:

BI Analyst (English C1)

Job Description

Responsible for managing, maintaining and building reporting tools for performance management in a call centre environment. This position creates and maintains standard and client reporting to fulfil contractual reporting obligations and standard organizational reporting.

  • Essential Functions/Core Responsibilities:
  • 1. Automation of reports from internal and client systems and distribute reports to relevant stakeholders.
  • 2. Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs.
  • 3. Add and enhance existing reporting solutions making report modifications.
  • 4. Identifies key issues and patterns from partial/conflicting data.
  • 5. Partner with business to communicate, coordinate the retrieval, processing and distribution of reports.
  • 6. Reconcile databases and resolve any discrepancies.
  • 7. Develop and maintain efficient performance reporting processes, databases and structure integrity.
  • Requirements:
  • - 1-2 years of experience as BI Associate/ Data Analyst/Business Analyst is required

- Bachelor's Degree preferred

  • - Excellent communication skills, both written and verbal in English (C1)
  • - Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
  • - Self-starter, strong sense of urgency, and works well under pressure.
  • - Excellent attention to detail.

- Experience with BPO business preferred

- Knowledge of data transformation tools (Power Pivot, ETL, RDBMS, and Data Visualization) is required

- Knowledge of M Language, T-SQL, SQL is preferred.

- Demonstrated knowledge of reporting solutions ( Excel, Power BI, Domo)

- Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies

- Strong attention to analytics and data management.

- Sense of professionalism and ability to develop relationships.

- Willingness to work on site from our office in Athens during business hours Mon-Fri

Location:

GRC Athens - Minwos 10-16

Language Requirements:

Time Type:

Full time

Original posting on Concentrix's site ↗

Listed on hirly, a job board. hirly is not the employer: Concentrix is hiring for this role.

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