Bids Coordinator

About Doyle:

Founded in 1962, Doyle is one of the world’s foremost auctioneers and appraisers of Fine Art, Jewelry, Furniture, Decorations, and other categories. Headquartered in New York City with regional offices across the country, Doyle auctions attract a global base of buyers and consignors. Doyle has built a reputation for achieving outstanding prices at auction, and our focus on individual attention to our clients remains paramount.

About the Position:

The Bids Coordinator plays a central role in managing and supporting all aspects of client bidding across live, telephone, absentee, and online platforms. Reporting to both the Bids Manager and Client Services Manager, this role ensures a seamless bidding experience, supports auction day operations, and serves as a key point of contact for clients, while maintaining accuracy, compliance with auction procedures, and clear communication across teams.

Key Responsibilities:

Verify new client accounts by reviewing identification and performing KYC checks in accordance with DOYLE procedures

Coordinate and process absentee, telephone, and online bid registrations, including importing and maintaining accurate bidder data in the auction system

Manage registration and inquiries on third-party bidding platforms, ensuring clients are properly registered and informed of bidding policies, increments, and procedures

Provide exceptional client service, assisting with registration, bidding methods, invoices, payments, tax exemptions, auction logistics, and other client inquiries

Maintain accurate bidder and account records, including reviewing and approving bid limits in accordance with company policies and auction procedures

Liaise with specialists, accounting, and client services teams to support smooth pre- and post-sale operations and resolve bidding discrepancies or platform issues

Monitor the bids email inbox and respond promptly to client questions and general inquiries

Manage the telephone bid schedule and oversee, train, and support phone bidders during live auctions

Support sale-day operations by coordinating logistics, troubleshooting issues, and assisting the auction team as needed

Provide front desk coverage, including coordinating property releases, processing invoice payments, and assisting with client appointments and inquiries

Coordinate post-sale activities, including bidder outreach, follow-up with successful bidders and underbidders, outreach to bidders from previous sales regarding upcoming and reoffered lots, and post-sale property collection

Prepare and maintain monthly bidder reports and other client and bidding activity reports as needed

Participate in ongoing client services projects and process improvements to enhance operational efficiency and the client experience

Skills & Qualifications:

Attention to detail and accuracy

Strong multitasking skills with the ability to maintain accuracy under pressure

Excellent written and verbal communication skills

Ability to manage multiple deadlines and priorities in a fast-paced auction environment

Knowledge of auction bidding platforms, bid increment structures, and auction procedures

Professional, client-focused demeanor with strong problem-solving abilities

Team player with the ability to collaborate effectively across departments and support colleagues as needed

Comfortable providing training and guidance to clients and team members

Work Environment: Fast-paced auction house setting requiring flexibility around sale schedules, client needs, and deadlines.

If you feel you meet the qualifications for this position, we invite you to apply by submitting your resume, cover letter, and any other relevant documents. Please note that only shortlisted candidates will be contacted for further evaluation. We are an equal opportunity employer and value diversity in our workforce. We encourage applications from individuals of all backgrounds and experiences.