Idaho Housing and Finance Association

Bilingual Customer Service Representative - Insurance Processing

Boise, ID

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hirly's read of this role

Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 7 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

WE ARE HIRING!

We are seeking a detail-oriented Bilingual Customer Service Representative to join our Insurance Processing team within our Loan Servicing Department. In this role, you will assist borrowers by answering questions regarding their insurance coverage, deductibles, and ensuring their premiums are paid. If you enjoy staying organized, working on multiple different things at once, and providing excellent customer service, this could be a great opportunity to grow within a supportive and mission-driven organization.

In This Role, You Will:

Handle incoming phone calls and customer inquiries, in both Spanish and English, related to their insurance and escrow accounts
Guide borrowers through the insurance policy requirements and updating their escrowed insurance details
Track, document, and follow up on borrower needs to ensure timely completion according to Agency guidelines
Complete reports and make outbound calls to correct any collateral discrepancies
Maintain professional, friendly, and helpful interactions with IHFA borrowers and team members
Provide additional support and complete other duties as assigned by leadership

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

Bilingual in English and Spanish required
Experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
Previous customer service or call center experience preferred
Ability to work independently, organize, prioritize, and manage multiple responsibilities
Strong attention to detail and problem-solving skills
Ability to maintain excellent customer and team relations at all times
Strong communication skills and proficiency in Microsoft Office programs preferred

Original posting on Idaho Housing and Finance Association's site ↗

Listed on hirly, a job board. hirly is not the employer: Idaho Housing and Finance Association is hiring for this role.

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