Bilingual Customer Support Specialist (Onsite-Chesterfield)

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required

This is a fully On-site role located at 400 S Woods Mill Rd, Chesterfield, Missouri

Responsibilities:

Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers

Provide patient care to accurately support pharma programs and triage to appropriate teams when required

Strive to meet and exceed structured performance targets.

Document all call information and data discovery according to operating procedures

Utilize Knowledge Base materials as a foundation for resolving inquiries

Maintain confidentiality of patient and proprietary information

Develop a working knowledge of company related security and privacy practices.

Participate in continued education on product changes, new features and product launches

Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

Bilingual proficiency required : Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language

High school diploma or GED required, Bachelor’s degree strongly preferred

Customer service or inbound call center experience required

Healthcare, pharmacy or other relevant industry experience strongly preferred

Strong verbal and written communication skills

Sound technical skills, analytical ability, good judgment, and strong operational focus

A passion for providing top-notch patient care

Ability to work with peers in a team effort and cross-functionally

Strong technical aptitude and ability to learn complex new software

Location/Hours:

Availability Monday-Friday 7am-8pm and every 3rd Sat rotation 8am-4pm

Scheduling flexibility, as your schedule may change over time according to business needs

Benefits:

Health, Dental & Vision – Multiple plan options from day 1

Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more

Vacation – Accrue up to 80 hours (2 weeks) in year one

Paid Sick Time – 40 hours per year

Holidays – 9 paid holidays + 2 floating holidays per year

Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement

401(k) – Traditional and Roth options

Life & Disability Insurance – Provided at no cost

Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)

Snack & Drink Stipend – Daily at all pharmacy locations

What You’ll Do

Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment

Conduct outbound outreach to support patients in completing key steps in their prescription journey

Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently

Assist with insurance verification, benefits coordination, and financial assistance programs

Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams

Research and resolve patient issues using internal tools and resources

Accurately document all interactions and key insights to ensure a seamless patient experience

Meet and exceed performance goals related to quality, productivity, and patient satisfaction

Identify trends or gaps in the patient experience and share feedback to improve processes and products

Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies

Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

Patients feel supported, informed, and confident throughout their journey

Issues are resolved quickly and accurately across multiple channels

You become a trusted resource for patients and internal teams

You actively contribute ideas to improve the patient experience

You grow your skills and take on increasing responsibility over time

Qualifications

High school diploma or GED required; Associate’s or Bachelor’s degree is a plus

Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus

Strong communication skills (verbal and written)

Comfortable using technology and learning new systems quickly

Strong problem-solving skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Curious, adaptable, and eager to learn

Self-starter with a strong sense of ownership and accountability

Passion for helping others and delivering high-quality patient care

Ability to work collaboratively across teams

Location & Schedule

Full-time, hourly role

On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA

Multiple scheduling options available, including 4-day workweeks

Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST

Rotating Saturday shifts (9:00 AM – 5:00 PM EST)

Schedules may evolve based on business needs

Benefits

Health, Dental & Vision – Multiple plan options that begin from day 1

Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more

Vacation – Accrue up to 80 hours (2 weeks) in year one

Paid Sick Time – 40 hours per year

Holidays – 9 paid holidays + 2 floating holidays per year

Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement

401(k) – Traditional and Roth options

Life & Disability Insurance – Provided at no cost

Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)

Snack & Drink Stipend – Daily at all pharmacy locations

#blinkpatientservices

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, a