Bilingual Front Desk Receptionist

Description

Supervisor: Administrative Site Lead

Duties Include:

• •Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
• •Scan Insurance card and link insurance in patient’s chart
• •Update new paperwork yearly
• •Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
• •Capture picture of the patient if not already done
• •Distribute patient questionnaires when necessary
• •Answer telephones courteously and send patient messages to appropriate staff
• •Schedule appointments
• •Call and remind patients of their upcoming appointments
• •Collect co-pays, deductibles and outstanding balances on patient accounts
• •Post co-pays and SFS payments as pre-payments
• •Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
• •Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
• •Scan paper documents into the patients’ chart when completed
• •Must be able to perform check out duties as well on days covering both positions
• •Responsible for opening office for operations: refill coffee station, water, food bags to check out, etc.
• •Log into computers and EMR
• •Unlock doors and check first patient in no later than 8:45 a.m.
• •Ensure daily workflow is maintained
• •Other duties as assigned

Requirements

Education: High school diploma.

Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role.

Other requirements: Proficient medical terminology skills,

Performance Requirements:

Knowledge:

• •Knowledge of medical practice protocols related to scheduling appointments.
• •Knowledge of manual/computerized scheduling systems.
• •Knowledge of customer service principles and techniques.

Skills:

• •Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
• •Skill in maintaining master appointment schedule via manual or computerized means.
• •Skill in producing reports about appointment patterns as needed.

Abilities:

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.