Bilingual Inside Sales Account Manager (FR/EN)

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com .

This role will be within our flagship platform, AutoTrader.ca , Canada’s #1 automotive marketplace, attracting over 25 million visits each month

Bilingual Account Manager - Inside Sales (FR/EN)

This position is responsible for growing revenues via effective inside selling techniques for all existing Trader Corporation Commercial Customers. The mandate is to maintain and build current client base by ensuring all customer contacts are maximized for best results. In addition, this position will serve as the primary business contact for assigned clients and is responsible for consistently providing excellent customer service to accounts and ensuring that customers’ needs are exceeded in terms of customer satisfaction. This position will be responsible for Dealer Groups and Independent Dealers’ sales revenue via various media streams online and in specialty segments with a main focus on DSS products.

Key areas of Responsibility

Sales/Customer Service:

Consistently achieves weekly, monthly, and quarterly sales targets through outbound call management.

Develops customer accounts by proactively gathering and reviewing information to identify high-level sales opportunities.

Focuses on the achievement of customer satisfaction, revenue generation within existing client base, and long-term account goals in line with Trader’s vision.

Effectively prepares prior to calling on customer; conducts effective needs assessment and designs proposals to address the customer’s specific needs and maximizes business potential.

Discusses advertising needs with customer; understands and promotes Trader products and services relevant to each customer in relation to the customer’s own business objectives.

Understands customer’s wants so they can create need and sell on value instead of just product-based selling; demonstrates a continued personal concern for the customer in order to remind the customer of the value of Trader.

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue; ensures that client issues are dealt with in an efficient manner while maintaining excellent customer relations; responds to client’s needs with a sense of urgency.

Maintains strong knowledge of new and existing Trader product offerings.

Account Management:

Proactively calls on existing accounts to ensure penetration of client base and maintenance of existing client revenue; identifies correct priorities and schedules calls accordingly.

Initiates post-sales activities to ensure advertising solutions continue to satisfy the customer’s needs.

Contributes information to Trader’s market strategy by monitoring competitive products and reactions from clients; recommends new solutions and services by evaluating current solutions and identifying needs to be filled.

Meets overall sales targets and objectives for specific client base.

Administration:

Maintains sufficient customer records to ensure proper account administration.

Prepares a variety of status reports, including activity, closings, follow-up, KPI’s and adherence to goals/targets.

Presents and negotiates rates with clients.

Ensures all documentation and reports are complete, accurate and submitted to other departments within assigned timelines.

Education, Experience and Technical skills

Diploma / Bachelor’s degree in Business or Marketing

Minimum 1-3 years competitive sales experience

Minimum 1-2 years of experience as an Account Manager

Proven results and consistency in achieving/exceeding sales targets

Experience in intangible, media, and internet product sales

Advertising or Marketing experience

Must have demonstrative consecutive growth as an Account Manager

Has proven positive performance trends during their experience as an Account Manager

Ability to maximize results by systematically managing an account plan

Driven to produce by increasing sales to existing accounts

Ability to work the system for the customer by using internal resources to find solutions for clients

Ability to educate customers through structured training

Promotes customer relations by soliciting feedback and responding to inquiries; ability to solve problems before they get escalated

Capable of developing relevant product knowledge specific to customer needs

Ability to tailor image to fit customer expectations by adapting to different situations with sincerity and realism

Ability to immediately engage customers with an enthusiastic and persuasive presentation style

Intermediate level computer skills in Microsoft Office and computer tools

Required Soft Skills and Competencies

People skills; effective team player with strong communication (verbal & written) and listening skills.

Strong time and resource management skills along with organizational skills; ability to prioritize and quickly respond to customer requests.

Self-Development skills.

Problem solving and analytical skills.

What’s in it for you…

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning with 3% matching Pension

Competitive salary

Annual bonus structure

The base salary range for this position is CAD $55k - $60k.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

Le titulaire de ce poste a pour mandat de faire augmenter les revenus par des techniques de vente internes efficaces visant tous les clients existants de véhicules commerciaux de Société Trader. Il doit conserver et accroître la clientèle actuelle en optimisant les relations avec les personnes-ressources chez les clients. Il est aussi le premier contact commercial pour les clients d’un secteur donné et est chargé de fournir un excellent service à la clientèle de façon continue en plus de s’assurer que les attentes des clients en matière de satisfaction sont dépassées. Le titulaire est responsable des revenus de ventes des groupes de concessionnaires et des concessionnaires indépendants, par l’entremise de flux média en ligne et dans des secteurs spécialisés, avec l’accent sur les produits Carrefour Automobile.

Principales responsabilités

Vente/service à la clientèle :

Atteindre de façon continue des cibles de ventes hebdomadaires, mensuelles et trimestrielles par la gestion des appels sortants.

Développer les comptes clients en recueillant et en étudiant l’information de manière proactive pour déterminer les occasions de vente de haut niveau.

Mettre l’accent sur la satisfaction de la clientèle, la production de revenus chez les clients existants et les objectifs à long terme touchant les comptes, conformément à la vision de Société Trader.

Bien se documenter avant de parler à un client, mener des évaluations des besoins efficaces et concevoir des propositions qui tiennent compte des besoins particuliers du client tout en maximisant les possibilités d’affaires.

Discuter des besoins en publicité avec le client, comprendre et promouvoir les produits et services de Société Tra