Bilingual Patient Account Representative (English & Spanish)

Description

Required: Bilingual - fluent in English & Spanish

• •Ability to manage heavy inbound and outbound call volumes in a timely manner to include account research, screen patients for Charity Care, follow-up, set-up payment plans, documentation of information received, identify customer needs; provide solutions or alternatives to resolve issue.
• •Review the company host system to ensure all related accounts are updated and/or billed.
• •Review patient accounts for either field referral, insurance eligibility or Charity Care referrals by understanding insurance guidelines.
• •Monitor aging accounts daily to ensure they are worked in a timely and efficient manner.
• •Review and note accounts accurately with possible Medicaid and/or insurance to update and forward for billing for potential revenue.
• •Review accounts to ensure accuracy and quality work is delivered to the client based on their standards and expectations.
• •Review accounts under self-pay status accordingly for insurance discovery by ensuring insurance has a paying program, meeting timely filing deadlines, and has covering diagnosis.
• •Review and work queues to maximize opportunity for revenue and meet departmental targets and quantitative goals.
• •Provide accurate and timely status update on all accounts.
• •Provide customer service; calling patients and interact with insurance companies for insurance verification and/or claim status requests.
• •Generate and review aged trial balance (ATB) reports and assigned it to Field Representative.
• •Assist in client clean-up projects as required.
• •Motivated liaison between the company, client and patients.
• •Abides by HIPAA rules and regulations and complies with company policy.
• •Accept ownership of assigned work, train new hires or team members; attend seminars, client meetings and team building functions to improve knowledge and performance levels.
• •Follow up with company and/or client scripts to ensure uniformity.
• •Perform other duties as assigned by management team.

Benefits:

• •401(k)
• •401(k) matching
• •Dental insurance
• •Health insurance
• •Paid time off
• •Paid training
• •Tuition reimbursement
• •Vision insurance

Pay:

$18.00 - $22.00/hr

Schedule:

• •Hybrid: 2 days remote, 3 days onsite
• •Monday - Friday 8:00 am - 4:30 pm
• •40 hours/week

Requirements

• •Bilingual – writing, reading and speaking in Spanish (required)
• •Ability to take initiative and adapt to different changing situations and handle upset calls.
• •Exceptional client and customer service, relationship and team building. A problem solver with a willingness to learn.
• •Ability to multi-task, prioritize work and manage time effectively.
• •Excellent written and verbal communication abilities.
• •Strong attention to detail.
• •Knowledge of healthcare terminology, procedures and practice; such as: HIPPA regulations, health insurance regulations and billing. Experience with electronic billing systems and workflow improvement.
• •Proficient in Microsoft Office or related software.
• •High school diploma or GED.