Bilingual Pharmacy Support Specialist

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At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Bilingual Specialist, pharmacy system solution and support (1 year term contract)

Location: Montreal Office (Additional location: SDM Toronto Office)

OVERVIEW:

Reporting directly to, Director, Qc Initiatives, the incumbent is responsible for providing second level pharmacy systems business support for store level pharmacy systems and applications primarily for Quebec. In addition, the incumbent evaluates testing and creates user documentation content for functional processes and data conversions of pharmacy management systems. The incumbent also provides on-site support when required and impact analysis and functional solutions for third party adjudication issues, programs, and initiatives.

Primary Responsibilities:

Responsible for the second level pharmacy systems business support for stores and field resources as it relates to pharmacy data conversions including migration from legacy to new pharmacy management system and also acquisitions, and mergers: development of user acceptance testing (UAT) strategy, execution of UAT, liaising with both internal and external stakeholders to evaluate unique needs of acquired businesses; creating recommendations for catered solutions and store user documentation.

Research and tests various functional solutions, strategies, and tactics to create and update reference material content specific to the pharmacy application as it relates to third party adjudication issues, expanded scope of pharmacy practice, and pharmacy initiatives.

Support development, testing and implementation of new pharmacy management system as required

Liaises with the Pharmacy Enhanced Support team in providing ongoing support and training of new pharmacy related programs, initiatives, and issues management.

Analyzes, researches, and develops business rules to provide assistance with operational impact analysis, testing, documentation content, planning, implementation, and integration of pharmacy programs and initiatives.

Develop a deployment and support plan for all PHX pharmacies, for hardware and network, in collaboration with central LCL teams and oversee the execution of the design activities required for each pharmacy.

Manage training execution for pharmacy system users.

Oversee and facilitate the preparation of deployment communications in a clear, concise, and timely fashion.

Work collaboratively with stakeholders throughout the organization to: Ensure visibility to other initiatives to avoid schedule conflicts or collisions; d irect needs and concerns to the proper channels within the Program to ensure timely response and resolution; e nsure proper task ownership and avoid duplication of effort.

Support AssystRx software releases in collaboration with Telus.

Coordinate, oversee and supports ongoing hardware fixes and requests from stores

Provide AssystRX hardware and network support, support operations and internal processe (Snow, dahsboards, SLA’s, etc.) (in coordination w/Telus or other stakeholders)

Support franchise ownership changes in respect to adjudication licenses and connectivity, accounting setup.

Support finance and accounting central office teams on inventory issues and financial reporting.

Support acquisition team in due diligence of new opportunities, counselling and reporting.

Other projects/ duties as assigned.

Occasional travel will be required.

Skills, Experience & Education :

This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

Bilingual – English and French.

Experience and understanding of Assyst-Rx pharmacy management system an asset.

Demonstrated understanding of the pharmacy landscape in Quebec including regulations impacting pharmacy practice in Quebec, prescription reimbursement plans and prescriptions claims processing (public and private), clinical programs, pharmacy workflow, and health technology would be an asset.

Thorough understanding of RAMQ, AQPP, the CPhA03 Pharmacy Claim Standard and the CLHIA Coordination of Benefits Guideline would be an asset.

Comprehensive understanding of Electronic Health Records (DSQ) would be an asset.

Excellent problem solving and interpersonal skills.

The ability to successfully manage competing priorities. Experience and understanding of expanded scope of pharmacy practice, e.g. Medication Reviews, Injection Services, Prescribing, etc.

Experience with Retail/Long Term Care aspect of pharmacy services.

High level of proficiency Microsoft Office applications

Proficiency with JIRA and Confluence an asset.

Ability to work flexible hours.

Ability to work independently as well as in a team environment.

Knowledge of integration of MMS/EPOS/accounting and any SDM software.

Experience/Education:

Two to three years of similar and/or related work experience and pharmacy practice experience in Quebec.

Two to three years of advanced experience/knowledge of current pharmacy business practices, prescription claims processes, workflows and pharmacy legislation, which includes in depth knowledge of provincial and third party drug plan rules and adjudication processes in Quebec (national knowledge an asset).

Two to three years of Pharmacy Assistant experience or management at store level or a successfully completed Pharmacy Technician Program. Certificates, Licenses or Registration

Spécialiste bilingue, solution et soutien des systèmes pharmaceutiques ( Contrat à durée déterminée d’un an)

Division: Système de pharmacie Loblaw technologie

Lieu: Bureau de Montréal (Emplacement supplémentaire: Bureau de SDM à Toronto)

Aperçu:

Relevant directement du directeur de la stratégie et de la planification de projets, le titulaire du poste est responsable de fournir un soutien opérationnel de deuxième niveau pour les systèmes et les applications de pharmacie en magasin, principalement pour le Québec. De plus, le titulaire du poste évalue les tests et crée le contenu de la documentation utilisateur pour les processus fonctionnels et les conversions de données des systèmes de gestion de pharmacie. Le titulaire du poste fournit également un soutien sur place au besoin, ainsi qu'une analyse d'impact et des solutions fonctionnelles pour les questions, les programmes et les initiatives d'arbitrage par des tiers.

Principales responsabilités:

Responsable du soutien opérationnel des systèmes pharmaceutiques de deuxième niveau pour les magasins et les ressources sur le terrain en ce qui concerne les conversions de données de pharmacie, y compris la migration de l'ancien système de gestion de pharmacie vers le nouveau système de gestion de pharmacie, ainsi que les acquisitions et les fusions : développement de la stratégie de test d'acceptation par les utilisateurs (UAT), exécution de l'UAT, liaison avec les parties prenantes internes et externes pour évaluer les besoins uniques des acquis Entreprises; Création de recommandations pour les solutions de restauration et documentation utilisateur du magasin.

Rechercher et mettre à l'essai diverses solutions, stratégies et tactiques fonctionnelles pour créer et mettre à jour le contenu des documents de référence