Bilingual Transition Coordinator

• Title: Bilingual Transition Coordinator
• Pay Rate: $25 - $29 per hour

Locations: Long Beach , CA and other locations as needed

• Schedule: 5, 8 hour shifts
• Employment Type: Full-Time

Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

• About DocGo :
• DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

Provide top tier customer service to medical facilities, the public, and our field staff

Maintain professional demeanor while communicating with customers and family members

Work closely with medical facilities to serve as an information hub for DocGo

Display knowledge of appropriate medical terminology and conditions.

Close business hours M-F 0900-1750 but be flexible - your work shift schedule may vary due to the nature of the business

Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co-workers, supervisors, and the public

When necessary, develops solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers

Actively formulate new strategies to reach out to new potential customers

Own and manage a pipeline of patient referrals and patient information

Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction

Other duties as assigned

Qualifications:

Must be fluent bilingual in English and Spanish

Valid CA Driver’s License (minimum of 2 years) with an acceptable driving record

Proficiency in Microsoft Word, Excel, & general computer skills

Excellent verbal and written communication skills

Must be willing to operate out of assigned medical facilities for primary location

Experience working in the healthcare industry

Warm and friendly personality

Persistent and persuasive

Adaptable and can think on your feet

1 year experience working in a license medical field role preferred

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.