Billing Clerk

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

• The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems. JOB RESPONSIBILITIES:
• •Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• •Assist other team members to make follow up calls regarding customer problems
• •Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• •Aggressively pursue collection of past due amounts
• •Negotiate payment plans according to company guidelines
• •Other duties, as assigned.

• JOB REQUIREMENTS:
• •High school diploma or GED. College degree preferred
• •Minimum 1 years’ experience in customer portals/billing
• •Experience with oil & gas billing
• •Handle confidential information in a discreet, professional manner
• •High level of accuracy and sense of urgency
• •Communicate effectively
• •Strong attention to detail
• •Discretion with company and vendor information.
• •ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
• •Strong background in MS Office and Reporting Queries
• •Focused on maintaining the highest level of customer service