Billing Specialist

Description

Position Overview

We are seeking a motivated and detail-oriented Billing Specialist to join our Accounting

Department. The ideal candidate is a fast learner who works well under pressure and can quickly

master our proprietary billing software, works efficiently under deadlines, and communicates

professionally with a diverse customer base. Bilingual proficiency in English and Spanish is

preferred. This role is essential to maintaining accurate financial records, processing

transactions, and delivering excellent customer service.

Position Details

Reports To: Controller

Employment Type: Full-Time

Key Responsibilities

Customer Service

Handle inbound and outbound customer calls and emails with professionalism and efficiency

Provide prompt, courteous service to all customers — in person, by phone, by email, or via web

Identify, document, and resolve customer account issues quickly and accurately

Maintain up-to-date knowledge of all company services to field customer inquiries

Communicate effectively in both English and Spanish when serving bilingual customers

Accounts Receivable & Billing

Complete daily billing cycles accurately and on schedule

Review billing records for accuracy and resolve discrepancies proactively

Process customer payments and post bills, receipts, and invoices

Manage accounts receivable database: add new accounts, update missed payments, and monitor balances

Verify validity of debit accounts and flag inconsistencies

Keep clients informed of outstanding balances and upcoming deadlines

Meets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue.

Collections

Oversee and manage the full collections process

Issue collections letters and coordinate follow-up with relevant staff

Contact customers with past-due balances (30 -45 days) by phone or email

Update and correct records for unpaid or disputed payments

Month-End & Reporting

Assist with bank, deposit, and revenue reconciliations

Support general ledger account reconciliations and month-end journal entries

Prepare fuel tax reports and other periodic financial reports as needed

Monthly Franchise Fee reporting for municipal customer base per required deadlines

Perform additional duties as assigned by the Controller

Qualifications

Required

High school diploma or equivalent; associate degree in accounting or business preferred

1+ years of experience in billing, accounts receivable, or a related accounting role

Ability to learn proprietary and industry-specific software quickly and independently

Strong attention to detail and commitment to accuracy

Excellent communication and interpersonal skills

Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

Bilingual in English and Spanish (written and verbal)

Experience with accounting software (QuickBooks, SAP, or similar)

Familiarity with accounts receivable, collections, and general ledger processes

Experience in environmental services, waste management, or a service-based industry

Core Competencies

Fast learner - comfortable picking up new systems and adapting to changing processes

Tech-savvy - able to quickly become proficient in proprietary billing platforms

Organized and efficient - manages workload effectively with minimal supervision

Customer-focused - maintains professionalism even in challenging situations

Collaborative - works well with accounting and operations teams