BPO Team Lead - Life Insurance

Job Description:

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: BPO Team Lead - Life Insurance

• Location: DXC Manila IPC McKinley Hill, Taguig City
• Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a BPO Team Lead - Life Insurance who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• •Execute and monitor business process transactions, focusing on accuracy and efficiency.
• •Contribute to process improvements, data analysis, and reporting.
• •Collaborate with senior analysts, managers, and other team members.
• •Identify and troubleshoot process bottlenecks and errors.
• •Ensure compliance with established quality standards.
• •Provide insights for enhancing process performance.
• •Analyze and interpret data to support decision-making.
• •Assist in developing and documenting process guidelines.

• •Accountable for the overall service delivery and performance of the team
• •SME and responsible for the day-to- day management of a team of Customer Service Representatives
• •Effectively communicate business expectations, provide updates, and ensuring the team is well equipped to delivery excellent service to customers by providing training and mentoring
• •Creating and maintaining reports to validate team's activities
• A partner of Quality and Operations Team in monitoring the team's service delivery
• •Expertise in Performance/Client Management

Qualifications:

• •Proven experience as Team Lead handling Life and Annuity Insurance in business process transactions industry.
• •Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role

Must have at least 2 years people management experience

Experience in managing Life Insurance products, services and operations for at least 2 years

Strong Life insurance product, services and process understanding and background

Flexible working hours- ability to work in shifts and adapt to new demand; Multitasker

Must have excellent written and verbal communication skills

Preferably college graduate of any 4 year course (educational degree not required)

• •Proficiencies in business process management and optimization.
• •A continuous learner that stays abreast with industry knowledge and technology

What We Offer

• •Competitive compensation and benefits
• •Professional growth opportunities
• •A collaborative and inclusive workplace

If this sounds like you, apply and take the next step in your DXC journey.

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About DXC:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com .

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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