Branch Manager

Position: Branch Manager – Dallas

Department: Branch Operations

Location: Dallas, Texas

Reports To: Executive Leadership

POSITION OVERVIEW

The Branch Manager – Dallas is responsible for the overall leadership, management, and operational performance of HTX Material Handling's Dallas branch.

This position oversees the daily operations and development of the branch, with primary responsibility for the Service, Parts, and Rental departments. The Branch Manager will ensure that each department operates efficiently, meets established performance goals, delivers exceptional customer service, and contributes to the overall profitability and growth of the business.

The ideal candidate is a hands-on leader with strong operational and financial management skills, capable of developing teams, improving processes, managing resources, and building strong customer relationships.

The Branch Manager will serve as the primary point of accountability for the Dallas branch, ensuring alignment with HTX Material Handling's company-wide objectives, standards, and growth strategy.

KEY RESPONSIBILITIES

1. Overall Branch Management & Leadership

· Oversee the overall daily operations and performance of the Dallas branch.

· Establish operational priorities and ensure alignment with HTX's company-wide business objectives.

· Maintain accountability for branch performance, profitability, and operational efficiency.

· Develop and implement strategies to support branch growth and improve overall business performance.

· Coordinate with executive leadership regarding branch performance, operational challenges, staffing needs, and business opportunities.

· Ensure company policies, procedures, and operational standards are consistently followed.

· Foster a positive, professional, accountable, and customer-focused work environment.

2. Service Department Management

· Oversee Service Department operations, including field service and shop operations.

· Ensure efficient scheduling, dispatching, and allocation of service technicians and resources.

· Monitor service performance, technician productivity, labor utilization, and departmental profitability.

· Ensure timely completion of customer service requests, repairs, preventive maintenance, and warranty work.

· Monitor service backlog, work orders, response times, and customer satisfaction.

· Support technician recruitment, development, training, and retention.

· Ensure service equipment, tools, vehicles, and resources are properly maintained and utilized.

· Identify opportunities to improve service processes, productivity, and revenue.

3. Parts Department Management

· Oversee Parts Department operations, inventory management, and customer support.

· Ensure appropriate inventory levels and availability of parts to support service operations and customer demand.

· Monitor inventory accuracy, purchasing practices, stock levels, and obsolete inventory.

· Establish and maintain efficient parts ordering, receiving, and fulfillment processes.

· Monitor parts sales, margins, inventory turnover, and departmental profitability.

· Develop strategies to increase parts sales and improve customer service.

· Coordinate with manufacturers, suppliers, and internal departments to ensure product availability and competitive purchasing.

4. Rental Department Management

· Oversee the Dallas rental fleet and daily rental operations.

· Monitor fleet utilization, availability, rental revenue, and overall fleet profitability.

· Ensure rental equipment is properly maintained, inspected, and available for customer use.

· Coordinate rental equipment preparation, delivery, pickup, and maintenance.

· Identify opportunities to improve fleet utilization and rental revenue.

· Monitor rental fleet expenses, repair costs, downtime, and equipment lifecycle.

· Work with leadership to identify fleet acquisition, replacement, and disposition opportunities.

· Ensure rental agreements, documentation, and operational procedures are properly followed.

5. Financial & Operational Performance

· Monitor branch financial performance, revenue, expenses, and profitability.

· Develop and manage departmental budgets in coordination with executive leadership.

· Review key performance indicators (KPIs) and implement corrective actions when necessary.

· Monitor labor costs, overtime, inventory investment, equipment utilization, and operating expenses.

· Identify opportunities to improve gross margins, operational efficiency, and overall branch profitability.

· Provide regular operational and financial performance updates to executive leadership.

6. Customer Relationships & Business Development

· Maintain strong relationships with key customers and support customer retention.

· Address escalated customer concerns and ensure timely resolution of operational issues.

· Work collaboratively with the Sales and Account Management teams to support business development.

· Identify opportunities to increase service agreements, parts sales, and rental business.

· Ensure the branch consistently delivers a high level of customer service.

· Represent HTX Material Handling professionally within the Dallas business community.

7. Team Development & Human Resources

· Provide leadership, direction, and accountability to branch personnel.

· Support recruiting, onboarding, training, and retention of employees.

· Establish clear performance expectations and ensure consistent follow-up.

· Conduct regular performance reviews and provide coaching and development opportunities.

· Promote teamwork and collaboration across Service, Parts, Rental, and Sales.

· Partner with Human Resources on employee relations, staffing, performance management, and workforce planning.

· Maintain appropriate staffing levels to support business demands.

8. Safety, Compliance & Risk Management

· Promote a safe working environment and ensure compliance with company safety policies.

· Ensure employees receive appropriate safety training and follow established procedures.

· Oversee proper maintenance and safe operation of company equipment, vehicles, and facilities.

· Support compliance with applicable federal, state, and local regulations.

· Identify and address operational risks, safety concerns, and process deficiencies.

PERFORMANCE MEASUREMENTS (KPIs)

The Branch Manager will be evaluated based on the overall performance of the Dallas branch, including:

· Overall branch revenue and profitability.

· Service Department revenue, gross margin, technician productivity, and labor utilization.

· Service response times, backlog, and customer satisfaction.

· Parts Department revenue, gross margin, inventory accuracy, and inventory turnover.

· Rental fleet utilization, rental revenue, and fleet profitability.

· Operating expenses and budget performance.

· Employee retention, productivity, and team development.

· Customer retention and overall customer satisfaction.

· Safety performance and compliance.

QUALIFICATIONS & EXPERIENCE

· Bachelor's degree in Business Administration, Operations Management, or a related field preferred; equivalent professional experience will be considered.

· Minimum of 5 years of management experience in material handling, equipment rental, industrial equipment, automotive, or a related industry.

· Demonstrated experience managing multiple operational departments.

· Strong understanding of service operations, parts inventory management, and equipment rental operations.

· Experience managing budgets, financial performance, and departmental KPIs.

· Proven leadership, employee development, and team management skills.

· Strong customer relationship and problem-solving abilities.

· Excellent organizational, communication, and decision-making skills.

· Proficiency with business management systems, ERP platforms, and Microsoft Office.

LEADERSHIP EXPECTATIONS

The Branch Manager is expected to operate with a strong sense of ownership and acc