Branch Manager

• •Branch Operations
• •Manage the complete day-to-day operations of the branch.
• •Ensure smooth coordination between Sales, Training, CRM, Placement, HR, Digital Marketing, Admin, and other teams.
• •Ensure proper utilization of classrooms, labs, trainers, and other branch resources.
• •Monitor branch discipline, cleanliness, infrastructure, and overall working environment.
• •Identify operational issues and ensure timely resolution.
• •Ensure all branch processes and company policies are followed.
• •Sales & Revenue Management
• •Drive branch sales and revenue targets.
• •Monitor daily, weekly, and monthly sales performance.
• •Track leads, follow-ups, conversions, admissions, and revenue through CRM.
• •Review team performance and identify gaps in the sales funnel.
• •Conduct regular sales review meetings and provide guidance to the team.
• •Support the sales team in handling high-value or critical student enquiries.
• •Develop strategies to improve lead conversion and customer acquisition.
• •Coordinate with the Digital Marketing team regarding lead quality and campaign performance.
• •Team Management & Leadership
• •Manage and motivate branch-level employees and teams.
• •Set individual and team targets and monitor performance.
• •Conduct regular team meetings and performance reviews.
• •Identify training and development requirements for employees.
• •Handle team-level conflicts and operational challenges.
• •Ensure effective manpower utilization and productivity.
• •Recognize high-performing employees and encourage a performance-driven culture.
• •Student Experience & Relationship Management
• •Ensure a positive student experience throughout the student lifecycle.
• •Handle escalated student complaints and grievances.
• •Coordinate with relevant departments to resolve student concerns.
• •Monitor student feedback, Google reviews, ratings, and overall satisfaction.
• •Ensure timely communication regarding batches, schedules, trainers, placements, and other services.
• •Maintain strong relationships with students and parents where required.
• •Placement Coordination
• •Coordinate with the Placement team regarding student placement activities.
• •Monitor placement-related queries and escalations.
• •Ensure eligible students are properly connected with placement opportunities.
• •Track placement activities, interviews, drives, and student participation.
• •Coordinate with trainers and placement officers to improve student readiness.
• •HR & People Operations
• •Coordinate with HR for recruitment and manpower requirements at the branch.
• •Support Onboarding and induction of new employees.
• •Monitor attendance, leaves, punctuality, and employee discipline.
• •Coordinate employee performance reviews and appraisal-related activities.
• •Support HR in employee engagement, retention, and grievance handling.
• •Ensure branch employees follow organisational policies and procedures.
• •MIS & Performance Reporting
• •Prepare and review daily, weekly, and monthly branch performance reports.
• •Track sales, revenue, admissions, batch strength, attendance, trainer performance, and operational KPIs.
• •Maintain accurate branch-level MIS and dashboards.
• •Analyze performance data and identify areas requiring improvement.
• •Present branch performance updates to senior management.
• •Monitor branch P&L and operational expenses.
• •Administration & Infrastructure
• •Ensure proper maintenance of branch infrastructure, classrooms, labs, systems, and equipment.
• •Coordinate with the Admin/IT team for technical and infrastructure issues.
• •Monitor electricity, internet, AC, projectors, computers, CCTV, and other facilities.
• •Ensure adequate availability of training and office resources.
• •Maintain branch safety, discipline, and professional standards.
• •Process & Quality Management
• •Ensure compliance with company SOPs and operational processes.
• •Identify process gaps and implement improvements.
• •Conduct regular branch audits and quality checks.
• •Ensure proper CRM, LMS, HRMS, and other system usage.
• •Monitor data accuracy and timely updates across systems.
• •Implement corrective actions wherever required.
• •Marketing & Business Development
• •Coordinate with the Digital Marketing and Marketing teams for branch-level campaigns.
• •Support seminars, webinars, workshops, events, and promotional activities.
• •Identify local business opportunities and potential partnerships.
• •Support corporate/institutional tie-ups and business development initiatives.
• •Contribute ideas for improving branch visibility and admissions.
• •Leadership & Strategic Responsibilities
• •Take ownership of overall branch performance.
• •Develop and execute branch-level growth plans.
• •Set priorities based on business requirements.
• •Take timely decisions to resolve operational and business challenges.
• •Work closely with senior management on branch expansion and improvement initiatives.
• •Ensure achievement of business, operational, academic, and customer-experience goals.

Key Performance Indicators (KPIs)

• •Branch Revenue & Target Achievement
• •Admission & Conversion Rate
• •Lead-to-Admission Ratio
• •Team Productivity
• •Trainer Performance
• •Batch Utilization
• •Student Attendance & Retention
• •Student Satisfaction & Feedback
• •Placement Performance
• •Operational Efficiency
• •Employee Retention & Discipline
• •Branch P&L
• •Process Compliance
• •Customer/Student Grievance Resolution

Required Skills

• •Strong leadership and team-management skills
• •Excellent communication and interpersonal skills
• •Strong sales and business-development understanding
• •Operational and people-management skills
• •Problem-solving and decision-making ability
• •Strong analytical and MIS-reporting skills
• •Customer/student relationship management
• •Ability to manage multiple departments and priorities
• •Proficiency in CRM, LMS, HRMS, MS Excel/Google Sheets
• •Ability to work under pressure and achieve targets

Experience & Qualification

• •Experience: 2+ years in Branch Management, Sales Management, Operations Management, EdTech, Education, Training Institute, or a related industry.
• •Prior experience managing multiple teams and branch-level operations will be preferred.
• •Graduate/Postgraduate degree in Management, Business Administration, Education, or a related field preferred.

Preferred Candidate Profile

The ideal candidate should be a strong people leader and business operator who can independently manage the complete branch, drive revenue, maintain operational excellence, resolve escalations, develop teams, and ensure a high-quality student experience.

Interested candidates drop their Cvs on [email protected]