BRANCH MANAGER

Description

SUMMARY:

The Branch Manager is responsible for promoting and supporting the strategic plan and mission of Southern Michigan Bank & Trust. This role guides a high-performing branch team toward continued success, providing exceptional customer service while developing and retaining customer relationships. The Branch Manager oversees all branch operations, ensures compliance with bank policies and regulations, maintains a profitable and efficient office, and provides ongoing training, guidance, and communication to staff. Branch Managers proactively develop new business through prospecting, networking, community/professional involvement, and establishing relationships with key centers of influence within their respective market area.

ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS:

· Provide daily leadership and oversight for all branch operational functions

· Manage branch profitability, growth, and performance metrics, including the retention and expansion of deposits, appropriate

budgeting, and development of customer relationships

· Lead, coach, and develop branch employees to achieve service, sales, and operational excellence

· Ability to identify growth opportunities, develop strategic relationships, generate new business, and increase revenue through

proactive networking, consultative sales, market analysis, and relationship management to drive branch growth, increase market

share, and profitability.

· Promptly address employee performance needs and customer satisfaction issues, ensuring quality service standards are

maintained

· Ensure strict adherence to bank policies, regulatory requirements, security procedures, and risk mitigation practices

· Build and maintain strong relationships with customers, businesses, and community partners to enhance the bank’s presence

· Manage multiple priorities in fast paced environment while maintaining confidentiality and protecting the bank’s interest

SUPERVISORY RESPONSIBILITIES:

· Will be responsible for supervising branch staff.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

· Bachelor’s degree is preferred, or equivalent combination of education and experience.

· 3-5 years of banking experience is preferred, including staff leadership responsibilities.

· Leadership and branch operations experience preferred.

INTERPERSONAL SKILLS:

This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate/conversational.