Branch Manager (Sandakan)

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Develop and execute the branch’s business plan and strategy in line with achieving profitability and sustainable growth.

Drive revenue generation across all business segments, identifying opportunities to expand market share and deepen customer relationships.

Proactively lead, motivate, and manage the sales force to achieve and exceed sales targets across retail, SME, and corporate segments.

Monitor sales pipelines and implement strategies to improve productivity, conversion rates, and overall performance.

Act as the primary business ambassador (“single captain”) for the branch, building and sustaining strong relationships with customers, partners, and stakeholders.

Identify, develop, and capture new business opportunities to grow the branch portfolio.

Lead, coach, and develop a high-performing and engaged team, focusing on upskilling and reskilling of staff to meet evolving business needs.

Foster a positive work culture that promotes employee engagement, accountability, and continuous improvement.

Balance business growth with effective risk management, ensuring strict adherence to regulatory requirements, internal policies, and audit standards.

Promote a strong culture of corporate governance and ethical conduct, acting as a role model within the branch.

Serve as the key point of contact for customers, championing the end-to-end customer journey and delivering exceptional service experiences.

Drive customer satisfaction and continuously improve service quality through feedback and innovation.

Oversee overall branch operations, ensuring efficiency, accuracy, compliance, and strong risk controls.

Ensure timely resolution of audit findings, compliance gaps, and operational issues.

Support and drive digital initiatives to enhance customer experience and operational efficiency, including promoting digital adoption among staff and customers.

Facilitate business digitalisation initiatives such as FinLab Jom Transformation to support customers’ growth journeys.

Promote the Bank’s regional franchise through cross-border banking solutions and support Foreign Direct Investment (FDI) opportunities.

Job Requirements

Degree in Business, Finance, Banking, or a related discipline.

Minimum 8 - 12 years of banking experience, with at least 3 - 5 years in a leadership or branch management role.

Strong track record in sales management, business development, and achieving financial targets.

Proven leadership capabilities with experience in managing, coaching, and developing teams.

Sound knowledge of banking products, operations, risk management, and regulatory requirements.

Strong business acumen with the ability to balance growth and risk effectively.

Excellent interpersonal, communication, and stakeholder management skills.

Customer-centric mindset with a passion for delivering exceptional service.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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