Branch Operation Officer

The Branch Operation Officer is an intermediate level position responsible for providing support on, including but not limited to; reviewing and maintaining data/documentation quality, retrieval of records, account maintenance, monitoring control adherence and compliance of regulation and policy, coordinating with branch staff or operation team in data quality assurance task.

The overall objective of this role is to provide day-to-day support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Review data quality / control reports against system data/documentation/record to identify true exceptions

Perform rectifications on true exceptions by updating data in system

Able to work independently as a maker and also liaise with related teams for follow up action for rectifications

Escalate for any suspicious exceptions

Perform a checker role to ensure the system update done by makers are complied with policy requirement

Oversee the report review/rectification progress to be completed timely

Have a logical mindset to review the criteria of exception reports

Able to provide analytic reports on true/false exceptions and improvement suggestions on errors

Qualifications:

2-3 years of relevant experience

Proficient in Microsoft Office

High level knowledge of related to industry standards and practices

Ability to work unsupervised and adjust priorities quickly as circumstances dictate

Self-motivated and detail oriented

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Education:

Bachelor’s degree/University degree or equivalent experience is preferable

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core ------------------------------------------------------

Job Family:

Operations Support ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

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