Building Manager

• Organization Overview
• Community Land Trust (CLT) is a social purpose real estate developer focused on creating inclusive communities that people are proud to call home. Established in 2015 and part of the CHF BC group of social enterprises, CLT manages a portfolio of more than 34 properties, representing over 2,600 homes across British Columbia, with an additional 1,200 homes in development and construction. Today, CLT oversees approximately $1.25 billion in real estate assets and is supported by a team of more than 50 professionals committed to advancing affordable housing and resilient communities.

• Purpose of the Position
• The Building Manager is responsible for the overall day-to-day management, operation, and administration of assigned housing co-operative communities. As the primary on-site representative of Community Land Trust (CLT), the Building Manager works independently to oversee property operations, support residents and Boards of Directors, coordinate maintenance and contractors, and ensure communities are safe, well maintained, financially sustainable, and operating in accordance with co-op governance requirements, policies, and applicable legislation.

The Building Manager serves as a key liaison between residents, Boards of Directors, contractors, and CLT staff, exercising sound judgment, problem-solving abilities, and professionalism to support the successful operation of each community.

• Key Responsibilities
• The full-time Building Manager works on-site at housing cooperatives throughout the Lower Mainland and your responsibilities will include:

Property Operations

Oversee the day-to-day operation and administration of assigned housing co-operative

Manage competing operational priorities and make appropriate decisions and recommendations to support the effective operation of the property

Conduct regular inspections of buildings, grounds, common areas, and facilities to identify maintenance needs, safety concerns, and operational risk

Monitor, identify, and escalate health, safety, security, maintenance, and operational risks as appropriate

Ensure compliance with CLT policies, co-op Rules and Bylaws, and applicable legislation

Support emergency response activities and coordinate resolution of urgent operational issues as required

Support the process for filling vacant units in accordance with co-op Rules, policies, and applicable requirements

Maintenance Coordination

Receive, assess, and coordinate maintenance requests and work orders

Coordinate annual unit inspections and resident turnover inspections

Obtain contractor quotations, coordinate contractor access, and oversee contractor performance and completion of work

Coordinate preventative, routine, and urgent maintenance activities

Monitor building conditions and recommend maintenance priorities and capital repair requirements

Track maintenance expenditures and support long-term building maintenance planning

Resident and Administrative Support

Respond to member inquiries, concerns, complaints, and conflicts in a professional, respectful, and timely manner

Assist in resolving complex member concerns while balancing operational requirements, co-op policies, and community interests

Prepare correspondence, notices, reports, and operational documentation

Maintain housing charge registries and assist with housing charge administration

Maintain accurate and confidential member, property, and operational records

Financial Administration

Support the preparation of annual operating budgets and provide operational information required for financial planning

Process invoices and ensure supporting documentation is submitted accurately and on time

Assist with housing charge calculations, arrears tracking, and other financial administration activities

Facilitate arrears management, payment processing, and collection activities.

Administer petty cash and support month-end financial processes.

Provide information and documentation required by Accounting and other CLT departments

Monitor operating expenses and identify potential budget variances or concerns

Board and Community Relations

Serve as a key liaison between the housing co-operative Board of Directors, members, and Community Land Trust

Support and implement Board decisions while maintaining appropriate governance and management boundaries

Provide accurate operational information, recommendations, and updates to Boards of Directors

Prepare reports, meeting materials, and supporting documentation for Board meetings and Annual General Meetings.

Attend and assist with Board meetings, Annual General Meetings, and occasional evening meetings as required

Build and maintain positive working relationships with volunteer Boards, members, contractors, and stakeholders

Effectively navigate challenging situations, differing perspectives, and conflict while supporting the best interests of the co-operative community

Skills and Qualifications

2-3 years of experience managing multi-unit residential, strata, or housing community properties, including operational oversight, contractor coordination, resident relations, financial administration, and day-to-day property management.

Education in Business Administration, Real Estate Management, Property Management, or a related field, or an equivalent combination of education and experience

Strong knowledge of building maintenance, project coordination, and contractor management

Excellent customer service, communication, and conflict resolution skills

Strong organizational, time management, and problem-solving abilities

Basic bookkeeping and financial administration experience

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

A high level of professionalism, integrity, discretion, and attention to detail

The following would be considered assets:

Experience with Yardi Voyager

Experience working with housing co-operatives

Knowledge of co-operative governance principles and Board operations

Experience working within nonprofit, affordable housing, or community-focused organizations

Working Requirements

Flexibility to attend occasional evening meetings, Annual General Meetings, site visits, or operational activities outside regular business hours as required

Ability to travel frequently throughout the Lower Mainland and work on-site at multiple housing co-operative communities

Valid BC Driver's License and access to reliable transportation is considered an asset

• Equity, Diversity and Inclusion
• CLT Development Services Society is an equal opportunity employer. We hire based on merit and are strongly committed to equity, diversity and accessibility. Upon request accommodation will be provided throughout the recruitment, selection and/or assessment process to applicants with disabilities. We value diversity and encourage applications from individuals of all backgrounds and experiences.

• Compensation
• $69,500 to 73,500 per year plus comprehensive benefits, including RRSP match

Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.

We thank all applicants for their submissions, however, only persons selected for an interview will be contacted.

This job description, as others, has been designed to indicate the general nature and level of work performed by the incumbent assigned to this role. It is not designed to necessarily comprise of or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an employee or contractor assigned to the job.

To perform the job successfully, an employee is expected to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive of the knowledge, skills, and abilities required to serve in the role.