Business Analyst

Softmason Technologies India Pvt. Ltd. is an IT services and technology solutions company specializing in custom software development, enterprise applications, cloud solutions, AI-driven technologies, business automation, and digital transformation. We deliver innovative and scalable technology solutions designed to improve business efficiency, streamline operations, and support organizational growth.

Job Summary

We are looking for a motivated, analytical, and detail-oriented Business Analyst to join our growing technology team.

The ideal candidate will be responsible for understanding business requirements, analyzing existing processes, identifying improvement opportunities, and translating business needs into functional specifications for software development teams.

The Business Analyst will work closely with clients, stakeholders, project managers, software developers, QA engineers, and other cross-functional teams to ensure the successful delivery of IT projects.

Key Roles & Responsibilities

1. Business Requirements Gathering

• •Collaborate with clients and stakeholders to understand business objectives and requirements.
• •Conduct requirement-gathering sessions, stakeholder interviews, and workshops.
• •Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Software Requirement Specifications (SRS).
• •Identify functional and non-functional requirements.
• •Translate business requirements into actionable technical specifications.

2. Business Process Analysis

• •Analyze existing business processes and identify gaps, inefficiencies, and opportunities for improvement.
• •Develop process flow diagrams, workflow charts, and business process models.
• •Perform gap analysis and impact analysis.
• •Recommend process improvements and automation solutions.
• •Support digital transformation and business optimization initiatives.

3. Documentation & Reporting

• •Prepare user stories, use cases, acceptance criteria, and functional specifications.
• •Create workflow diagrams, wireframes, and process documentation.
• •Maintain requirement traceability matrices (RTM).
• •Prepare project status reports and stakeholder presentations.
• •Ensure documentation is accurate, complete, and updated throughout the project lifecycle.

4. Stakeholder & Client Management

• •Act as a bridge between business stakeholders and technical development teams.
• •Coordinate with clients to clarify requirements and manage expectations.
• •Conduct regular meetings with project managers, developers, and QA teams.
• •Communicate project requirements, changes, and business priorities effectively.
• •Support client demonstrations and requirement validation sessions.

5. Software Development & Agile Collaboration

• •Work closely with development teams throughout the Software Development Life Cycle (SDLC).
• •Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• •Create and manage user stories and product backlogs.
• •Collaborate with product owners to prioritize business requirements.
• •Support change requests and requirement modifications.

6. Testing & Quality Assurance

• •Collaborate with QA teams to develop test scenarios and validate business requirements.
• •Participate in User Acceptance Testing (UAT).
• •Verify that delivered software meets functional and business requirements.
• •Track defects and coordinate issue resolution.
• •Assist in final product validation and client sign-off.

7. Data Analysis & Business Insights

• •Collect, analyze, and interpret business and operational data.
• •Prepare reports and dashboards using Excel, SQL, Power BI, or similar tools.
• •Identify business trends and performance improvement opportunities.
• •Support data-driven business decision-making.
• •Monitor relevant KPIs and business performance metrics.

Required Skills & Technical Knowledge

Business Analysis Skills

• •Business Requirement Gathering
• •BRD, FRD, and SRS Documentation
• •Gap Analysis & Impact Analysis
• •Business Process Modeling
• •User Stories & Acceptance Criteria
• •Stakeholder Management
• •Functional Testing & UAT
• •Agile & Scrum Methodologies

Technical Skills

• •Advanced Microsoft Excel
• •SQL – Basic to Intermediate
• •Power BI / Tableau
• •JIRA / Confluence
• •Microsoft Visio / Lucidchart
• •SDLC & STLC
• •REST API Fundamentals
• •Wireframing Tools – Figma / Balsamiq
• •Microsoft PowerPoint & Word

Educational Qualifications

• •Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• •MBA, MCA, B.Tech, B.E., BCA, or equivalent qualifications are preferred.
• •Relevant Business Analysis certifications such as ECBA, CCBA, CBAP, or Agile certifications are an added advantage.

Experience Requirements

Freshers (0–1 Year)

• •Basic understanding of business analysis concepts and software development processes.
• •Knowledge of requirement gathering and documentation.
• •Familiarity with Excel, SQL, and business process workflows.
• •Strong analytical and communication skills.
• •Willingness to learn business analysis tools and methodologies.

Experienced Candidates (1–5 Years)

• •Hands-on experience in IT Business Analysis or related roles.
• •Experience preparing BRD, FRD, SRS, user stories, and process documentation.
• •Understanding of Agile/Scrum and software development methodologies.
• •Experience coordinating with clients and technical teams.
• •Exposure to enterprise software, CRM, ERP, HRMS, or other business applications.

Preferred Skills

• •Excellent analytical and problem-solving abilities.
• •Strong written and verbal communication.
• •Client-facing and presentation skills.
• •Ability to manage multiple requirements and priorities.
• •Strong attention to detail.
• •Ability to work independently and collaboratively.
• •Understanding of software architecture and database concepts is an advantage.

Key Performance Indicators (KPIs)

• •Requirement documentation accuracy and completeness.
• •Timely completion of assigned deliverables.
• •Stakeholder satisfaction.
• •Reduction in requirement-related defects and rework.
• •Successful UAT completion.
• •Effective communication between business and technical teams.

Why Join Softmason Technologies?

• •Exposure to technologies such as AI, ERP, CRM, HRMS, and business automation.
• •Professional learning and career development opportunities.
• •Opportunity to collaborate with cross-functional and international teams.