Business Analyst

The Business Analyst at UniAthena will act as a bridge between business stakeholders, product, and technology teams. The role focuses on analysing business processes, learner journeys, and system data to identify gaps, define requirements, and support data-backed improvements across the LMS, enrollment funnel, and internal operations.

Roles and Responsibilities

• •Gather, analyse, and document business requirements from internal stakeholders (Academics, Sales, Marketing, Operations, Product, and Tech).
• •Translate business needs into clear functional requirements, user stories, and process flows.
• •Support requirement prioritisation aligned with business goals and learner experience.
• •Analyse learner, enrollment, engagement, and operational data to identify trends, issues, and opportunities.
• •Create dashboards, reports, and insights to support leadership and functional teams.
• •Work closely with BI/Data teams to validate metrics and ensure data accuracy.
• •Evaluate LMS workflows, admission processes, assessments, and support operations to identify efficiency gaps.
• •Recommend process improvements and support implementation with relevant teams.
• •Assist in UAT, validation, and post-launch analysis of new features or system changes
• •Act as a liaison between business users and technical teams during development and enhancement cycles.
• •Support sprint planning by clarifying requirements and acceptance criteria.
• •Ensure timely communication and alignment across teams.

Skills and qualifications

• •Strong analytical and problem-solving skills.
• •Experience with data analysis using Excel/Google Sheets; SQL knowledge is a plus.
• •Familiarity with dashboards and reporting tools (Power BI, Looker, Tableau, or similar).
• •Understanding of SDLC, Agile/Scrum methodologies, and requirement documentation.
• •Experience working with LMS, EdTech, SaaS, or digital platforms is preferred.
• •Ability to understand learner journeys, conversion funnels, and operational workflows.