Business Analyst

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

VML

Department: Technology

Location: Costa Rica

Who we are:

At VML we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

VML Costa Rica is looking for a Technical Business Analyst . The Tech Business Analyst will be part of a technology team that works on mission-critical applications. You will be responsible for understanding and outlining b usiness requirements that will be used by the interdisciplinary teams (Dev, QA, Creative), as well as participating in delivery from concept, design, and development to testing.

What you’ll do:

Lead | r equirements gathering process.

Understand | the business requests, needs, and data challenges of the client’s organization and industry.

Author | u ser stories and define acceptance criteria.

Translate | the "what" from the requirements into the "how" for functional specifications.

Ensure | b usiness, functional, and technical requirements are captured, organized, approved by the client, and followed up .

Establish | a baseline for project scope, identify deviations and change requests.

Design | Business needs to system solutions, ensuring compatibility and continuity within the account’s existing digital ecosystem.

Manage | complex discussions with the client, like saying “yes” or “no” to a client request.

Negotiate | the priorities with the client so projects and requests can be traded off if the team is already at full capacity.

Work | with cross-functional teams to identify a solution and create the applicable business and development documentation.

Plan | the execution of a project: next steps, point of contact (SPOC) , Tech L eader, who follows up, etc.

Support | Developers and QA through Build and Test, Primary Focal for Triage and Troubleshooting of issues.

What you’ll need:

Bachelor’s degree in Computer Science or related field (or equivalent experience) .

3+ years of experience working in an interactive agency, online software development environment, or systems integration consultin g.

At least 2 years of experience documenting requirements and specifications for a variety of software applications , including websites, intranets, and/or mobile experiences .

Multi-disciplined individual with familiarity in a variety of concepts, practices, and procedures related to modern web development, content management systems, mobile application development, user experience, and responsive design .

Well-versed in Web technologies - with an emphasis on CMS Platforms

Knowledge of Sitecore is a plus.

Understands CMS concepts, including content authoring, editing , publishing processes .

E xperience in managing JIRA boards and managing tickets through completion.

Experience with various agile ceremonies: scrums, sprint planning, retrospectives demos.

Experience in creating and maintaining Confluence sites and creating ad-hoc documentation .

Experience defining requirements, user stories & risks .

Great written and oral communications .

Ability to immerse oneself in an industry or market, and quickly add value to a project

Proactive and eager to learn.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.