Business and Employment Specialist (BES2) – Multiple Positions Available in Eugene WorkSource Office

Initial Posting Date:

10/19/2026

Application Deadline:

10/26/2026

Agency:

Employment Department

Salary Range:

$4,519 - $6,276

Position Type:

Employee

Position Title:

Business and Employment Specialist (BES2) – Multiple Positions Available in Eugene WorkSource Office

Job Description:

*** This recruitment is open to all current Oregon Employment Department employees***

Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation .

WHAT YOU WILL DO :

As a Business and Employment Specialist, you will provide high-quality services to job seekers and employers. In this role you will:

• •Interview a high volume of job seekers to identify goals/needs, transferable skills, and interests.
• •Provide job seekers referrals for job listings, provide guidance for the application process, document writing, and interviewing techniques.
• •Advise claimants of potential eligibility problems/issues to their claim.
• •Provide progressive assessments to job seekers, as needed, to inform provision of services on an ongoing basis with other WorkSource staff.
• •Occasionally travel throughout the state.

For a complete review of the position and responsibilities, please click here.

WHAT WE ARE LOOKING FOR :

Required Minimum Qualifications

• •Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
• •Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
• •Two years of education or experience; listed above are examples of acceptable experience. 45‑quarter (30‑semester) college‑level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Desired Attributes

Commitment to Diversity, Equity and Inclusion: Demonstrate respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds. Create a welcoming environment where every customer feels supported.

• •Strong Customer Service and Communication Skills: Provide clear, friendly, and professional assistance across all service points. Actively listen, ask clarifying questions, and explain processes using simple, accessible language to support customer confidence and independence.
• •Technical Comfort with Everyday Digital Tools: Confidently use and assist customers with Microsoft Office tools, file management, scanning and uploading documents, and navigating web‑based workforce systems. Help customers build the digital skills needed to move forward. Helpful to have experience using artificial intelligence.
• •Ability to Work Independently and as Part of a Collaborative Team: Operate efficiently with minimal supervision while collaborating with teammates to ensure smooth customer flow and consistent service delivery. Communicate clearly and support shared problem‑solving.
• •Adaptability and Creative Problem-Solving: Shift quickly based upon changing customer needs or unexpected situations. Use flexibility, resourcefulness, and innovative thinking to troubleshoot issues and help customers successfully navigate onsite and digital services.
• •Supplemental Nutrition Assistance Program Employment and Training Advisor: Provide supportive, strength‑based guidance to individuals pursuing employment and skill‑building goals. Help participants explore career pathways, develop work readiness skills, and navigate barriers to progress, while maintaining appropriate boundaries (not performing case management). Use motivational support, practical instruction, and clear direction to keep participants engaged, confident, and moving toward their goals.

WHAT’S IN IT FOR YOU :

• •A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• •Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• •Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• •Public Service Loan Forgiveness opportunity!
• •Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

HOW TO APPLY :

Required: Attach a resume and cover letter . Your cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the “What We Are Looking For” section above . Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.

• •External Applicants : Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.
• •Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position .
• •Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
• •The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

ADDITIONAL INFORMATION :

• •During the application process, the State of Oregon does not request nor require information regarding an applicant’s age, date of birth, or educational attendance or graduation dates.
• •The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• •This position is represented by the Service Employees International Union (SEIU).
• •This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
• •The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS‑qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.
• •Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources .
• •Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire .
• •United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants wil