Business Consultant, - UAT QA Lead - REMOTE

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Lead the planning, coordination, and execution of User Acceptance Testing (UAT) across projects, releases, and business processes.

Partner with business stakeholders, product owners, project managers, developers, and QA teams to define UAT scope, objectives, timelines, and entry/exit criteria.

Translate business requirements, user stories, and acceptance criteria into comprehensive UAT scenarios, test cases, and data requirements.

Identify and coordinate appropriate business testers, clarify roles and responsibilities, and provide UAT guidance, training, and support.

Develop and maintain UAT plans, schedules, test scripts, traceability matrices, status reports, and other required documentation.

Coordinate test environments, system access, integrations, test data, and other readiness dependencies before testing begins.

Facilitate UAT execution, monitor progress, remove blockers, and ensure testing remains aligned with business priorities and release milestones.

Review, validate, and triage defects; ensure issues are documented with sufficient detail, prioritized appropriately, assigned to owners, and retested through resolution.

Track test results, requirements coverage, defect trends, risks, and outstanding issues; communicate status and recommendations to project and business leadership.

Evaluate UAT outcomes and provide a clear go/no-go recommendation for production release based on agreed acceptance criteria and residual risk.

Ensure business and compliance requirements are adequately tested and that required approvals, signoffs, and audit evidence are completed.

Drive continuous improvement of UAT processes, templates, tools, metrics, and testing practices.

Mentor UAT testers and promote consistent, risk-based, and customer-focused quality practices across delivery teams.

Support post-release validation, production readiness activities, and lessons-learned reviews as needed.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Job Description

Key Responsibilities:

Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.

Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.

Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner.

As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change.

Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.

Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.

Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.

May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

Performs other responsibilities as assigned.

Reporting Relationships: Reports to Director. This is an individual contributor role and does not have direct reports; may have opportunity to lead projects or teams.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field desired. Graduate studies are preferred.

Experience: Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Three years of experience in project management is preferred.

Knowledge, Abilities and Skills : Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a variety of tools, concepts and techniques. Understanding of new technologies and developments in the technology industry. Detailed knowledge of the system development life cycle. Knowledge of project management concepts and techniques are required. Thorough knowledge of facilitation, performance management, organizational design and managing organization change. Ability to lead large or sophisticated projects. Effective communication skills and ability to deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

We currently anticipate accepting applications until 11/26/2026. However, we encourage early