Business Development Manager (Forwarding)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

JOB SUMMARY

The Business Development Manager is responsible for the growth of freight forwarding account sales for his/her territory. This individual will be responsible for achieving sales quotas and goals that will be outlined by management.

PRIMARY DUTIES & RESPONSIBILITIES

Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients.

Identifies market trends and competitive rate actions and communicates those trends to the product and management teams

Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients.

Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements)

Assists and facilitates in the preparation of RFQ’s and bids

Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives

Provides weekly and monthly performance metrics to the sales administrator

Understands pricing and cost components associated with proposed solutions

Performs for other duties including: sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate

Enters new customer data and other sales data for clients into Toll CRM and maintains this information per company policy

Meets specific volume and revenue requirements for each product in the Toll portfolio as designated by the SVP, Sales

Manages time and sales territory to be able to reach the desired amount of sales calls (10) on a weekly basis ensuring maximum Toll exposure to the market

Ensures effective and timely responses to all sales leads/key correspondence within identified timelines

Manages expenses and other company assets in accordance with corporate guidelines

Complies with the Toll Global Forwarding Business Improvement Programme Quality, Risk and Human Resource Reference Manuals and the Toll Workplace Standards and Code of Conduct and the GF Employee Handbook

Performs other duties as assigned by management

Travel required (50% by car and 5% by air)

JOB REQUIREMENTS

Essential Minimum Qualifications

Bachelor’s Degree in Business or related field

Minimum of two to five (2-5) years’ experience in Sales/Business Development

Valid driver’s license required

Preferred Qualifications

Bachelor’s Degree in Business or related field

Minimum of two to five (2-5) years’ experience in Sales/Business Development

Experience with Global Forwarding operations and market intelligence

Energetic, with a positive attitude

Self-confident and willing to take responsibility

Strong communication skills

SKILLS ESSENTIAL TO THE JOB

Technical

Windows Operating System

MS Office Applications (Outlook, Word, Excel, and Access)

Working knowledge of Air & Ocean Freight operations, including the following:

Basic IATA Knowledge

FAA & TSA Regulations

Export Regulations / AES

Knowledge of FMC Compliance Requirements

Understanding of US Customs / Import Requirements

Value based solution selling incorporating Ocean/Air freight / Customs Brokerage / Warehousing & Distribution services highly preferred

Proven track record of consistently exceeding objectives and quotas

Knowledge of transportation and logistics industry required

Business

Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

Proven ability to handle confidential information with discretion

Ability to multi-task and work independently

Time management skills

Human Relations

Self-motivated, with an ability to self-manage

Strong interpersonal/communication skills

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Canada and be prepared to undertake pre-employment checks including a criminal history check and medical.