Business Intelligence and Data Analytics Manager

Position: Business Intelligence & Analytics Manager

Supervisors: Business Intelligence & Analytics Director and the

Job Type: Full-time

Job Description:

Under the direction of the Business Intelligence & Analytics Director, the Business Intelligence & Analytics Manager is responsible for supporting and executing the agency’s reporting, dashboarding, and analytics initiatives. This role partners cross-functionally with Client Services, Operations, and Field Leadership to ensure accurate reporting, actionable insights, and consistent KPI tracking.

This position is highly hands-on and focused on dashboard development, reporting optimization, data aggregation, data integrity, and analytics support to help drive operational and client success. The Business Intelligence & Analytics Manager will support the ongoing enhancement of reporting tools, data processes, and analytics workflows.

Duties and Responsibilities:

Partner with Client Services, Operations, and Field Leadership to support reporting and analytics initiatives

Serve as a key contributor to reporting, dashboard, and performance insight discussions across internal and client-facing teams

Support the development, maintenance, and optimization of reporting platforms used by field and internal teams

Create and manage Power BI dashboards, including client-facing reporting experiences and other assigned programs

Assist with dashboard enhancements, reporting scalability, and ongoing data cleanup

Aggregate, validate, and analyze data from multiple systems and data sources

Define and maintain reporting logic, KPI alignment, and reporting consistency across tool stacks

Support data quality assurance (QA), audits, documentation, and validation processes to ensure reporting accuracy and integrity

Manage raw data files, reporting inputs, integrations, and internal reporting systems

Assist with survey reporting, operational reporting, and performance tracking initiatives

Support KPI tracking, bonus reporting, and operational performance metrics as needed

Ensure reporting visuals, dashboard formatting, and usability remain clear, consistent, and user-friendly

Collaborate with stakeholders to identify reporting needs and opportunities for process improvements

Support ongoing analytics projects and additional responsibilities as assigned.

Skills/Knowledge:

Strong analytical, organizational, and problem-solving skills

Ability to translate data into clear, actionable insights for both technical and non-technical stakeholders

Experience building and maintaining dashboards and operational reports

Strong attention to detail and commitment to data accuracy and integrity

Ability to manage multiple priorities and reporting deadlines in a fast-paced environment

Collaborative communication skills across cross-functional teams

Experience supporting KPI tracking, reporting initiatives, and operational analytics

Comfortable working with evolving reporting infrastructures and business processes

Strong understanding of dashboard usability, reporting presentation, and data visualization best practices

Ability to identify trends, inconsistencies, and opportunities for operational improvement through data analysis

Support a data-driven culture through collaboration, reporting consistency, and process improvement initiatives

Lead special projects and additional responsibilities as assigned

Preferred Education and Experience:

Bachelor’s degree in Analytics, Data Science, Statistics, Computer Science, Information Systems, Business, or related field (or equivalent practical experience)

3–5+ years of experience in data analytics, BI/reporting, analytics operations, or related reporting functions

Experience aggregating and validating data across multiple systems and reporting sources

Understanding of KPI tracking, reporting cadence management, and operational reporting workflows

Ability to translate reporting requirements into scalable dashboards and actionable business insights

Experience working in fast-paced, multi-client, or evolving operational environments preferred

Strong organizational, communication, and project coordination skills

Experience supporting reporting tool implementations, optimizations, or enhancements preferred

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift 25 pounds at times.

Technology:

Experience working with Power BI, including dashboard creation, reporting maintenance, workspace management, and data visualization best practices

Experience with Tableau, SQL, and Python/R preferred

Work Schedule

Flexible scheduling

Must be available evenings & weekends.