Business Operations Associate

• ☎️ About fonio
• fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.

We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.

• We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
• Join one of the fastest-growing companies! 🚀

The role

This role is the enabler for our entire on-site team. Nothing happens here without you—you are an integral part of the team and one of the most important hires we are making this year.

Office & Facilities

Full ownership of the Vienna office: interior design, contractors, repairs, equipment, office supplies, and catering

First point of contact – you solve problems before others even notice them

Creative freedom to shape the current office and the new one coming this autumn

Onboarding

Every new hire is fully set up from Day 1 – desk, access rights, and equipment are ready to go

Organizing accommodation for international new hires

Finance Operations

Structured bookkeeping and account coding – nothing slips through the cracks

Collecting outstanding payments (including historical ones) via automated processes

Ownership of accurate customer invoicing and coordination with the Sales team

Executive Assistant Support

Support with press-related matters and document preparation for our management team

Organizing team events and offsites

What you bring

An ownership mindset: you spot problems before they escalate and solve them proactively

Meticulously organized, without losing sight of the big picture

Initial experience in office management, operations, or as an EA—ideally in a startup environment

A basic understanding of financial processes

Fluency in English

What we offer

Competitive salary package depending on experience incl. equity

CLT/PJ contract, whichever works better for you

Health insurance

30 days of paid vacation

Hardware of your choice

Regular team offsites

Work from our Campinas office, on-site, with an ambitious team

Application process

15-minute introductory call

30-minute skills interview

20-minute culture fit interview with the founders

• How we hire?
• We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.

• fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.
• Need an adjustment in the process? Just tell us.

Please send your CV in English. Then knock us off our feet 🚀