Business Operations Associate

The Opportunity

As a Business Operations Associate at Luminary, you will help shape how a rapidly growing enterprise software company operates and scales.

You will partner with leaders across the business to solve operational challenges, strengthen core processes, and lead initiatives that support our next stage of growth. Your work will span commercial operations, finance, contracting, and business reporting, combining hands-on execution with opportunities to design better systems and influence how we operate.

This role is ideal for someone who enjoys variety, exercises sound judgment, and wants the autonomy to take a problem from initial diagnosis through implementation. You will report to the Director of Operations and work closely with senior leaders across Luminary.

What you’ll do

Own and improve core business workflows across billing, contracting, vendor management, and sales and customer operations

Lead cross-functional operational projects, translating business needs into clear plans and driving them through completion

Improve CRM data quality, reporting, and workflows so teams have reliable visibility into pipeline, revenue, and customer activity

Evaluate commercial documentation and operational data, resolve issues, and bring recommendations to stakeholders when decisions require broader input

Manage customer due diligence and other commercial requirements, coordinating contributions across teams

Develop analyses and reporting that surface trends, inform decisions, and improve business performance

Identify opportunities to scale how we work through better systems, automation, and process design

Qualities we’d be excited to see in an applicant

You bring relevant experience in business operations, finance, consulting, or a similarly analytical and execution-oriented role; we expect most candidates to have 2-4+ years of experience, but value demonstrated capability over a specific tenure

Experience in revenue operations or sales operations, including hands-on CRM administration, reporting, and workflow automation, is particularly valuable; familiarity with HubSpot is a plus

You have a track record of owning projects or processes independently and delivering measurable improvements

You combine strong analytical skills with practical business judgment and are comfortable working with spreadsheets, business systems, and operational data

You can move between detailed execution and broader questions about how a process should work as the business grows

You communicate clearly, build effective working relationships, and drive progress across teams

You are comfortable interpreting contracts, policies, and financial information, handling sensitive matters, and recognizing when specialist input is needed

You bring structure to ambiguity, prioritize effectively, and take accountability for outcomes

You use AI and automation thoughtfully to improve how work gets done

Experience in B2B SaaS, fintech, or a regulated industry is helpful but not required

You are REAL — Resilient, Empathetic, Accountable, and Low-Ego

Why you’ll love working here

Own meaningful work with direct visibility into company priorities and decisions

Partner closely with senior leaders and influence how Luminary operates as we scale

Build broad experience across business functions while developing deeper ownership in areas aligned with your strengths

See the impact of your ideas quickly, with room for your scope and responsibility to grow alongside the company

Benefits we offer

We believe firmly that happy, healthy employees will do their best work.

👩🏻‍⚕️ 100% employee health insurance coverage (plus 50% dependent coverage)

🧘🏽‍♀️ Monthly wellness stipend

🏖️ PTO

🛥️ 401(k) plan

🍼 Parental leave policy

🏢 NYC office where much of the team works 3+ days a week