Business Operations - AWS

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Job Description:

• Ingram Micro is a leading technology company for the global information technology ecosystem.
• With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
• Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

Position Summary:

We are seeking an AWS Business Operations professional to manage end-to-end AWS funding requests (FRs), MAP processes, financial coordination, and invoicing operations at Ingram Micro. This role will work closely with Business Development, Pre-Sales, Finance, and AWS teams to ensure accurate processing, compliance, and timely closure of AWS funding and claims.

The ideal candidate should have strong hands-on experience with AWS Funding Portal, MAP processes, opportunity validation, and Payee Central invoicing workflows.

Key Responsibilities:

• •Manage the end-to-end AWS Fund Request (FR) process , coordinating closely with Business Development and Pre-Sales teams to collect all required documentation and details.
• •Validate opportunity stages in ACE Pipeline Manager to ensure eligibility before FR submission, including specific checks for MAP Mobilize cases.
• •Review and verify ARR and MRR alignment between the BOQ and opportunity data, raising discrepancies with BD teams and ensuring resolution prior to FR creation.
• •Create and submit accurate FRs in the AWS Funding Portal , ensuring correct selection of FR type and complete data entry with required attachments.
• •Track FRs through business and finance approval stages, monitor status updates, and manage rejections by coordinating corrections and resubmissions.
• •Oversee claims submission post-approval , ensuring all mandatory documents are complete, accurate, and compliant with AWS requirements.
• •Coordinate with the Finance team for invoice generation and upload invoices on Payee Central , entering accurate PO, GST, and service-period details.
• •Track invoice approvals, resolve rejections through Payee Central tickets, and follow up until successful payment closure .
• •Maintain FR and invoice trackers and provide regular status updates to internal stakeholders.

Skills & Qualifications:

Required Skills

• •Strong experience with AWS Funding Programs , MAP Mobilize, and AWS operational processes
• •Hands-on experience with:
• •AWS Funding Portal
• •ACE Pipeline Manager
• •Payee Central

• •Strong understanding of ARR, MRR, BOQ, SOW, and cloud commercial models
• •Exceptional attention to detail and documentation accuracy

Soft Skills

• •Strong coordination and stakeholder management skills
• •Ability to work cross-functionally with BD, Pre-Sales, Finance, and AWS teams
• •Excellent communication and follow-up skills
• •Process-oriented and highly organized

Preferred Qualifications

• •Prior experience working with AWS distributors or cloud alliances
• •Familiarity with AWS Partner Programs and incentive structures
• •Background in cloud operations, finance operations, or business operations

Why Join Ingram Micro

• •Work with one of the world’s leading technology distributors
• •Exposure to large-scale AWS programs and partner ecosystems
• •Fast-paced, process-driven cloud operations environment
• •Strong learning and career growth opportunities