Business Operations Manager - Telco

About the Role:

We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.

Key Responsibilities:

- Own and manage end-to-end business operations for Telecom VAS products and services.

- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.

- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.

- Monitor operational performance, identify issues proactively, and drive timely resolution.

- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.

- Manage operator onboarding, service launches, and ongoing operational requirements.

- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.

- Drive process improvements to enhance operational efficiency and customer experience.

- Ensure adherence to SLAs, governance frameworks, and business commitments.

- Support revenue growth initiatives by working closely with business and partnership teams.

Qualifications & Experience:

- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.

- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.

- Proven experience in managing telecom operator relationships and business operations.

- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).

- Experience working with multiple stakeholders in a fast-paced business environment.

Required Skills:

- Business Operations ManagementTelecom VAS Domain Knowledge

- Stakeholder & Client Management

- Account ManagementService Delivery & Operations Excellence

- Problem Solving & Analytical Thinking

- Cross-functional Collaboration

- Reporting & Performance Monitoring

- Excellent Communication and Relationship Management Skills

Preferred Experience:

- Experience working with telecom operators and managing operator-led business initiatives.

- Exposure to CRBT and other digital telecom service ecosystems.

- Experience handling large-scale operational programs and business-critical deployments.

What Success Looks Like:

- Smooth and efficient execution of telecom business operations.

- Strong stakeholder relationships and operator satisfaction.

- Timely delivery of operational commitments and service launches.

- Continuous improvement in operational performance and business outcomes.