Business Operations (seller education and content)

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• •Own seller education and content development across the international marketplace, supporting seller onboarding, activation, and growth
• •Build and continuously improve the seller education framework, including onboarding materials, operational guidelines, and growth playbooks
• •Develop scalable, high-quality content across formats (guides, tutorials, training materials, webinars) to support different seller segments and programs
• •Translate platform policies, product features, and category strategies into clear and actionable seller-facing content
• •Partner with Category, Product, Operations, and Marketing teams to align education content with business priorities and key initiatives
• •Support key seller programs and campaigns with targeted education materials to improve seller participation and execution quality
• •Leverage data and seller feedback to evaluate content effectiveness and continuously optimize education strategies
• •Manage bilingual content development (English and Chinese) to support global sellers and ensure consistency across regions

Qualifications

• •Experience in cross-border e-commerce, marketplace operations, seller education, or related functions
• •Strong understanding of marketplace seller lifecycle, including onboarding, activation, and growth levers
• •Proven experience in building structured content or training systems for external users (e.g., sellers, merchants, partners)
• •Ability to translate complex operational processes or product capabilities into clear, structured content
• •Strong cross-functional collaboration skills, with experience working with Product, Category, or Operations teams
• •Data-driven mindset, with the ability to use metrics and feedback to improve content effectiveness
• •Fluent in both English and Chinese, with the ability to independently create and manage bilingual content.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.