Business Operations Support Manager

Summary

About the position: This position is Non-appropriated Fund (NAF) and is located at the 18FSS Business Operations Flight on Kadena Air Base in Okinawa, Japan.

Duties

Serves as full assistant to the Business Operations Flight Chief supporting a number of diverse business activities and over $25M in annual sales and revenues. Assists the Flight Chief in the effective and efficient operation of business activities at Kadena AB. Implements higher-level directives, formulate procedures and programs to ensure high standards of food and beverage, business, and entertainment/promotional programs. Develops strategic plan/initiatives to improve partnerships with sister services and host nation businesses. Establishes, reviews, and evaluates business program planning, food service, purchase of supplies, equipment and resale merchandise. Establishes financial goals commensurate with the market analysis of the business and recreational needs of the community. Assists in budget preparation, analyzes financial results, and maintains solid financial condition of the club, restaurant/lounge, retail, and recreational programming. Coordinates with senior military, civilian leadership, and local officials for base wide events and entertainment. Develops plans and programs to generate revenue and meet operating budget goals. Ensures the adequacy of resources needed for continued program operations. Assists in the development of operating and capital budgets. Helps ensure all business and recreational programs maximize marketing opportunities to ensure successful implementation. Maintains, revises, and ensures adherence to a 20-year facility improvement plan and a 5-year implementation plan. Responsible for monitoring non-appropriated and appropriated fund projects through acceptance and completion. Responsible for work force customer service standards and staff training. Responsible for program assessment and makes recommendations to the Flight Chief for program, services, and personnel efficiencies. Helps ensure the Flight personnel are trained and all personnel payroll regulations are adhered to, and that safety standards are followed. This is a Position of Trust. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13102241

Qualifications

Who May Apply: Open to those in Okinawa, Japan. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/02/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience managing civilian and/or military retail, business, and food service operations, which provided the knowledge, skills, and abilities necessary to perform the duties described above. Must have knowledge of commercial business system and solutions. Must have experience operating a gaming operation. Must have experience in planning/analyzing and implementing budget requirements. Must have the ability to make written and oral presentations to a variety of audiences. Must be able to effectively work with management officials at all levels. Must have experience supervising personnel, motivating, and directing a diverse work force. A Bachelor's degree or higher with a major in business, recreation, food, or hotel management, or a related field is highly desired. Experience in developing, defending, implementing, or administering APF and NAF budgets is highly desired. Functional fluency in Japanese (oral comprehension/speaking) is highly desired. Must be able to satisfactorily complete a Tier 1 security background check.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.