Business Operations Team Lead

• Hey there!
• We’re Fever , the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

Who you'll work with

The SSI team is part of Fever Originals, the division responsible for building, managing, and scaling Fever's portfolio of recurring live experiences. SSI runs a global catalogue of IPs — immersive shows, concerts, and theatrical formats — across more than 100 cities worldwide.

As a Team Lead, you will be embedded in your regional office and work daily with colleagues across Growth, Marketing, Production, Operations, Finance, and Legal. You will interface with venues, local production partners, artists, and casting agents in your market.

The team is intrinsically motivated, international, and driven by the challenge of building scalable entertainment at a global level. People on the team come from leading companies within and outside the entertainment industry, including McKinsey, BCG, Amazon, Cirque du Soleil, Disney, Google, and Roland Garros.

What you'll do

As a Team Lead, you own the operations of your region. You are given a portfolio of live experience IPs and are fully accountable for their expansion, quality, and profitability in your market.

Business & IP ownership

Own the Operational P&L for your region across all active IPs: revenue, costs, gross margin

Expand your IP portfolio into new cities — identify venues, negotiate with local partners, and launch new markets while maintaining the quality and format standards of each experience

Adapt global IPs to your local market: production format, casting, logistics, and programming — ensuring each show meets the audience quality benchmark

Drive continuous improvement in ratings and customer satisfaction; diagnose root causes of quality issues and lead action plans to resolution

Grow add-on revenue streams (merchandising, upsells, F&B, brand partnerships) and support new program testing in your market

Operations & KPI management

Monitor and own the operational KPIs of your region: occupancy rates, audience ratings, capacity launch efficiency, and gross margin per show

Use data tools and dashboards to stay ahead of performance gaps; build structured improvement plans and track results

Ensure full adherence to Fever's operational guidelines and processes: launch cadences, reporting standards, production requirements

Collaborate with Growth on capacity planning, marketing strategy, and pricing to maximize revenue across your IP portfolio

Identify process inefficiencies and propose scalable solutions — improving how the team works, not just what it delivers

Team management

Lead a team of 6 to 12 Project Managers and Producers.

Set clear goals and priorities, run regular 1:1s and performance reviews, and build a high-performance, accountable team culture

Develop team members' skills and career paths; manage performance directly and proactively when standards are not met

Foster Fever's values across the team — accountability, proactivity, data-driven decision-making, and entrepreneurial ownership

Strategic contribution

Think beyond day-to-day operations: identify opportunities to improve the business model, test new formats, and grow Fever's footprint in your region

Contribute to global team discussions on IP strategy, program development, and expansion priorities

Represent your region in cross-functional forums and be a proactive voice on what is working, what is not, and what should change

Qualifications

5–8 years of experience in operations, general management, consulting, or a fast-paced startup environment — you have owned P&L and driven results

Strong analytical skills: you use data to make decisions, not just to report. Comfortable with P&L analysis, KPI monitoring, and data tools

Proven team management experience: you know how to hire, develop, motivate, and hold a team of 6–12 people accountable to high standards

Operational rigor: detail-oriented and process-minded, with a track record of improving execution quality and identifying what is slipping before it becomes a problem

Strategic mindset: you can zoom out from the day-to-day and identify the changes that would materially improve the business

Strong communicator across all levels — effective at managing up, across functions, and down to your team in a global, cross-functional organization

Entrepreneurial spirit: comfortable with ambiguity, fast-changing priorities, and full ownership without a complete playbook

Native or highly fluent English; additional languages a plus depending on market

What you'll get

All positions at Fever include the following:

Competitive compensation package: base salary and performance bonus (total compensation approximately of 130.000 USD gross/year)

40% discount on all Fever events and experiences worldwide

Health and dental insurance

Wellhub membership

22 days annual leave

Hybrid working: office Monday–Thursday, work from home on Fridays

Real ownership and impact from day one in a high-growth global category leader

Professional and personal growth in a fast-moving, international environment

Our hiring process

A 30-minute video call with one of our Talent Acquisition Managers to understand your background, assess cultural fit, and answer your questions

A 60-minute online test covering logic, analytics, and written comprehension

A 30-minute interview with your future manager to assess fit and capabilities

A 45–60 minute business case presentation (prepared in advance) to a small panel

On average, our process takes 20 days and offers follow within a week of the final interview.

#LI-Hybrid ; #LI-Fulltime ; #LI-AU1

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice