Business Process Architect

• Project Role : Business Process Architect
• Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
• Must have skills : ServiceNow IT Service Management (ITSM)
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• In the role of Business Process Architect, a typical day involves analyzing existing workflows and designing innovative business processes that align with organizational goals. This position requires close collaboration with various stakeholders to gather detailed requirements and translate them into comprehensive documentation. The role also includes evaluating user interactions and task flows to ensure that new processes effectively address business needs and support seamless technology integration. Continuous engagement with cross-functional teams is essential to facilitate smooth implementation and adoption of these processes within the organization.

• Roles & Responsibilities:
• - Expected to be an SME, collaborate and manage the team to perform.
• - Responsible for team decisions.
• - Engage with multiple teams and contribute on key decisions.
• - Provide solutions to problems for their immediate team and across multiple teams.
• - Lead the development and refinement of business process documentation to ensure clarity and usability.
• - Facilitate workshops and meetings to align stakeholders on process objectives and outcomes.
• - Monitor process performance post-implementation and recommend improvements to enhance efficiency and effectiveness.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• - Strong analytical skills to assess and design business processes that meet organizational needs.
• - Experience in documenting complex workflows and translating business requirements into actionable process designs.
• - Ability to collaborate effectively with cross-functional teams and stakeholders at various levels.
• - Familiarity with process modeling techniques and tools to visualize and communicate process flows.
• - Excellent communication skills to articulate process changes and facilitate user adoption.

• Additional Information:
• - The candidate should have minimum 8 years of experience in ServiceNow IT Service Management (ITSM).
• - This position is based at our HDC3B - SEZ location.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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