Business Process Specialist

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Gathers and documents user/client requirements, supports the development and testing of new products or services, collects feedback from clients, and recommends improvements.

Responsibilities

Assisting in the development, testing, and delivery of services/products; Analyzing existing offerings, preparing technical documentation, and recommending upgrades.

Conducting market research to do a comparative analysis of competitor offerings and provide recommendations for developing a more effective product/service.

Identifying user/client requirements for a product or service and defining technical specifications; Preparing technical documentation and sharing them with senior analysts and technical teams.

Supporting senior analysts by fulfilling their data requests, preparing reports, and providing technical assistance; Participating in initiatives to improve processes efficiency and employee productivity.

Skills Descriptors

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience:

Evaluates and makes contributions to best practices.

Processes large quantities of detailed information with high levels of accuracy.

Productively balances speed and accuracy.

Implements a variety of cross-checking approaches and mechanisms.

Demonstrates expertise in quality assurance tools, techniques, and standards.

Employs techniques for motivating employees to meet or exceed accuracy goals.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

Reviews others' writing or presentations and provides feedback and coaching.

Adapts documents and presentations for the intended audience.

Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Communicates well downward, upward, and outward.

Employs appropriate methods of persuasion when soliciting agreement.

Maintains focus on the topic at hand.

Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

Level Extensive Experience:

Sets standards for business data analysis tools and techniques, advises on their application, and ensures compliance.

Provides solutions to data requirements in the business data analysis process.

Directs the implementation of business data collection processes and educates junior employees on new data sources.

Evaluates the quality of business data collected and the effectiveness of data analysis methods.

Oversees the use of business data analysis software and troubleshoots for common errors.

Suggests conclusions with results drawn from business data analysis.

Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

Level Working Knowledge:

Applies tools and techniques for gathering business requirements.

Defines the activities, deliverables, and tools of a business assessment process.

Documents best practices and techniques for assessing application opportunities.

Participates in conducting and documenting business assessments.

Participates in the preparation of risk assessment and benefits analysis.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Working Knowledge:

Follows policies, practices and standards for determining functional and informational requirements.

Confirms deliverables associated with requirements analysis.

Communicates with customers and users to elicit and gather client requirements.

Participates in the preparation of detailed documentation and requirements.

Utilizes specific organizational methods, tools and techniques for requirements analysis.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.

Level Working Knowledge:

Implements technical documentation standards, guidelines and best practices.

Prepares written text and layout of materials according to required outlines and specifications.

Completes and maintains technical reference documents.

Uses the major features, functions and facilities of an automated documentation tool.

Coordinates and constantly updates system operations, installations, service manuals, and help documents.

Product Design and Development: Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production.

Level Working Knowledge:

Builds three-dimensional models with basic materials.

Communicates with professionals to understand various requirements of product design.

Tests and evaluates alternative means of production being considered for use.

Uses automated tools to design or modify the design of a product.

Assists in building a complex prototype of product.

Research Analysis: Knowledge of the concepts, methodologies and methods of research analysis; ability to locate, interpret and evaluate research findings compiled and documented by others.

Level Extensive Experience:

Interprets new findings and analyzes their validity.

Advises on advanced research analysis methods.

Evaluates research analysis best practices within the industry.

Analyzes published research reports and their possible implications.

Implements research analysis standards within the organization.

Controls the quality of research analysis.

Posting Dates:

November 6, 2026 - November 15, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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