Business Solution Designer – People Service Center

Job Description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

The role

The Business Solution Designer partners with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions that improve the employee experience, simplify service delivery, increase automation, and drive operational efficiency. This role leads initiatives from problem identification and process assessment through solution design, implementation, and adoption, working across global stakeholders to transform complex business needs into practical, measurable outcomes that enhance how HR services are delivered worldwide.

What You Will Do (Responsibilities):

Business Problem Discovery and Future-State Solution Design

• •Lead discovery sessions with stakeholders to identify opportunities, pain points, and define future-state solutions.
• •Map and optimize processes, translating business needs into clear requirements and implementation plans.
• •Define success metrics and monitor adoption and business impact of implemented solutions.
• •Partner with HR Technology, IT, and vendors to deliver scalable, technology-enabled solutions.
• •Drive the effective use of platforms such as Workday, ServiceNow, AI, automation, workflow, and digital service tools to enhance the employee experience and operational efficiency.

Implementation Readiness and Validation

• •Create and maintain process maps, solution designs, business rules, and implementation recommendations.
• •Lead business validation, testing, and stakeholder readiness activities to ensure successful deployment.
• •Partner with cross-functional teams to ensure solutions meet business needs and deliver the expected employee and operational outcomes.
• •Support go-live planning, user adoption, training, and post-implementation stabilization activities.

Your Skills and Competencies (Required Qualifications):

• •Bachelor's degree in Business, HR, Information Systems, Engineering, or related fields; equivalent experience may be considered.
• •Fluency in English, Spanish, and Portuguese.
• •Experience in business analysis, process improvement, HR operations, shared services, or technology implementation.
• •Ability to translate business needs into process, technology, or automation solutions.
• •Experience working with cross-functional teams in a global environment.
• •Strong analytical, communication, presentation, and problem-solving skills.

What May Give You a Competitive Edge (Preferred Qualifications):

• •Experience with HR technology, employee service platforms, AI, automation, and self-service solutions.
• •Knowledge of HR operations, shared services, customer experience, and service delivery models.
• •Experience with data analysis, KPIs, process optimization, and workforce planning.
• •Ability to lead workshops, testing activities, implementations, and continuous improvement initiatives.

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