Business Systems Analyst Associate

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here .

Job Summary

The Business Systems Analyst Associate gathers business requirements and translates them into functional and technical requirements within the appropriate application systems, in some cases serving as a technical liaison between the IT enterprise business solutions development team and the business community. The analysis and configuration of application systems, modifying existing systems to improve workflow or to serve new purposes is critical in this role. The incumbent is responsible for ensuring functionality, user acceptance and effective implementation of changes is met to solve problems, achieve business requirements and improve system performance.

Requirements

EDUCATION

Bachelor’s degree in Business, Computer Science, Healthcare Management or related field with demonstrated college coursework and projects (i.e. internship which utilized critical thinking and analysis skills). In lieu of degree, five (5) years' business process analysis, data analysis or systems analysis experience with a complex system technology will be considered.

EXPERIENCE & KNOWLEDGE

Data testing and/or software application testing experience preferred.

ESSENTIAL ABILITIES

Ability to build collaborative relationships.

Ability to interpret complex documentation.

Ability to use query tools.

Skills

Critical Thinking
• Decision Making
• Elicitation
• Interpersonal Communication
• Microsoft Office
• Multitasking
• Oral Communications
• Problem Sensitivity
• Relationship Building
• Results Interpretation
• Structured Query Language (SQL)
• Workload Prioritization
• Written Communication

Responsibilities

Assists with developing test scripts, executing test plans and maintaining test cases to assess system functionality and ensure user acceptance testing.
• Collaborates with various internal departments, external customers, and leadership to obtain cross functional team consensus on the interpretation of business requirements and needs.
• Conducts training of new procedures, system modifications and system releases upon request.
• Configure system through the use of logic statements and devises effective solutions to problems and new opportunities.
• Develops enterprise business solution system requirement documents and technical specification documents for applications, which may be used to assist user groups with the development and delivery of training programs or presentations.
• Identifies and executes improvement initiatives related to testing.
• Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data to develop statistics and design methodologies used for decision making and new business initiatives.
• Peforms other duties as assigned.
• Performs root-cause analysis and audits to verify workflow and identify process improvements and confers with internal and external customers to identify system requirements.
• Prepares reports or data delivery by analyzing and summarizing the information and trends to make recommendations regarding system changes.
• Provides detailed documentation of system errors with an explanation of error, expected results and any examples needed to resolve the error utilizing the appropriate tracking method for the assigned system.
• Serves as a technical resource to guide the research, design, development, testing, documentation, implementation, maintenance, and evaluation of new enterprise business solution systems and enhancement of existing systems to meet business needs.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job.