Business & Systems Analyst

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

• About the role:
• As a Business & Systems Analyst, you’ll help improve the systems and processes that support our loan lifecycle. You’ll work across Operations, Sales, Product and Technology to solve problems, improve processes and deliver better ways of working.

This is a hands-on role where you’ll work across systems, data and automation, taking ideas from discovery through to implementation and seeing the impact of your work.

Key responsibilities:

Own and improve operational processes and workflows across the loan lifecycle

Turn business needs into practical system and process solutions

Work across platforms including Zoho CRM, Amazon Connect, n8n and Zapier

Run workshops and discovery sessions to understand problems and identify opportunities

Partner with Product and Technology to design operational workflows for new products and initiatives

Build and manage integrations between systems using APIs, JSON and data

Automate manual processes using low-code and no-code tools

Write SQL queries to support reporting, analysis and data validation

Test, implement and release system and process changes

Investigate and resolve system issues, bottlenecks and operational problems

Create clear process documentation and help teams adopt new ways of working

Build reports and dashboards that help teams understand performance and make better decisions

Use data and feedback to continuously improve our systems and customer experience

• About you:
• You’re a curious, hands-on problem solver who enjoys improving how things work. You’re comfortable working with stakeholders and getting into the detail across systems, data and processes. You’ll bring strong analytical skills, technical curiosity and a genuine sense of ownership from problem through to solution.

You will ideally have:

2+ years’ experience in business analysis, systems analysis, operations or a similar role

Strong experience with a CRM such as Zoho, Salesforce, HubSpot or similar

Strong SQL skills and confidence working with data

Experience with APIs, integrations and JSON

Experience with automation tools such as n8n, Zapier or similar

A track record of improving processes and implementing system changes

Experience with telephony or contact centre platforms such as Amazon Connect is a bonus