Business Systems Intern

Welcome to Pioneer Square Brands , a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters.

Our Core Values:

Genuine and Respectful

Pride in Everything We Do

Excellence through Innovation

Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

• We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing,
• await the successful candidate.

Title: Business Systems Intern

Location/Set-Up: Silver City, Pasig, Metro Manila (Hybrid)

About the role:

We are looking for a Business Systems Intern to join our IT team and gain hands-on experience supporting business systems, automation, and AI-enabled solutions.

Reporting to the IT Team Lead, the intern will assist with day-to-day system and operational requests, provide basic support for NetSuite and WMS-related tickets, and support the testing and delivery of AI and automation initiatives across the business.

Job Responsibilities

NetSuite & WMS Support

Assist the IT team with Tier 1 NetSuite and WMS support requests.

Help investigate basic system issues, user access requests, and common system-related questions.

Participate in structured weekly NetSuite training with the NetSuite Administrator.

Learn how NetSuite is used across different departments and develop an understanding of key business processes.

Assist with basic testing and troubleshooting of NetSuite workflows and customizations.

Develop introductory knowledge of SuiteScript and how it supports NetSuite customizations.

AI & Automation

Support the AI team in building, testing, and documenting simple automation workflows using Power Automate, Copilot, and other approved tools.

Assist with testing AI and automation solutions to ensure they work as expected.

Monitor assigned AI and automation workflows and help identify errors or issues for escalation.

Document workflow configurations, test results, and basic troubleshooting steps.

Assist with gathering and documenting business requirements for automation requests.

Help evaluate potential opportunities where AI or automation could improve business processes.

Business Systems & IT Support

Build foundational knowledge of Salesforce and other business applications used across the organization.

Assist with basic system, technical, and operational requests from internal users.

Support the IT team with system testing, data validation, documentation, and other assigned projects.

Job Qualifications

Currently pursuing a degree in Computer Science, Information Technology, Artificial Intelligence, Information Systems, or a related field.

Basic understanding of business systems, databases, automation, or software development.

Familiarity with tools such as NetSuite, Power Automate, Microsoft Copilot, Claude, Salesforce, or similar platforms is an advantage.

Basic problem-solving and analytical skills.

Good written and verbal English communication skills.

Strong attention to detail and willingness to follow established processes.

Eagerness to learn new technologies, systems, and tools.

Willingness and ability to work on a hybrid night-shift schedule in Silver City, Pasig.

Skills & Competencies

Learning Agility: Quickly learns new systems, tools, and processes.

Problem Solving: Approaches issues logically and follows troubleshooting steps.

Attention to Detail: Carefully performs testing, validation, and documentation.

Communication: Communicates clearly with both technical and non-technical users.

Organization: Keeps track of assigned tasks, tickets, documentation, and deadlines.

Teamwork: Works effectively with IT, business users, and cross-functional teams.

Adaptability: Comfortable learning new technologies and working in a changing environment.

Technical Curiosity: Demonstrates an interest in AI, automation, business systems, and emerging technologies.

Success Factors

Complete assigned training and learning milestones on schedule.

Handle basic support requests accurately while following established procedures.

Demonstrate increasing familiarity with NetSuite and key business processes.

Identify issues clearly and escalate them appropriately when needed.

Successfully complete assigned testing and validation activities.

Contribute to AI and automation projects through testing, documentation, and implementation support.

Build working knowledge of key business systems.

Communicate effectively with team members and business users.

Demonstrate initiative, curiosity, and continuous improvement throughout the internship.