Business Transformation Specialist

• Skill required: NA - Business Transformation
• Designation: Business Transformation Specialist
• Qualifications: BE/BTech/Master of Business Administration
• Years of Experience: 7 to 11 years
• About Accenture
• Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
• What would you do? Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Visit us at www.accenture.com.

As an Operations Transformation Specialist (CL9), you will play a critical role in driving business and operational transformation programs for Accentures global clients. You will work closely with Operations, Technology, Analytics, and Automation teams to design, deliver, and embed transformation initiatives that improve efficiency, customer experience, cost, quality, and scalability.

• •5-9 years of experience in Operations Transformation, Business Excellence, Process
• •Improvement, or Operational Excellence
• •Strong exposure to BPO, Shared Services, Contact Center, back-office, or Enterprise Operations
• •Hands-on experience delivering measurable transformation outcomes, not just assessments
• •Functional & Technical Skills
• •Process mapping, value stream mapping, root cause analysis
• What are we looking for? • Lean or Six Sigma or Business Excellence methodologies (certification preferred, not mandatory)
• •Exposure to:
• •o Automation (RPA, workflow tools)
• •o Analytics & reporting (Excel, dashboards, KPI frameworks)
• •o AI or GenAI use cases in operations (preferred)
• •Strong problem-solving and structured thinking skills
• •Soft Skills
• •Clear, confident communication with business and operations stakeholders
• •Graduate or Post-Graduate in Engineering, Management, Operations, Analytics, or related
• •discipline
• •Lean Six Sigma or Process Excellence certifications are an advantage
• Roles and Responsibilities: • Support end-to-end operations transformation initiatives across customer operations, back
• •office, and shared services environments
• •Analyze existing (as-is) processes to identify inefficiencies, waste, automation opportunities,
• •and value levers
• •Design future-state (to-be) processes, operating models, and governance frameworks aligned
• •to client goals
• •Apply Lean, Business Excellence, Six Sigma, or Continuous Improvement methodologies to drive
• •measurable outcomes
• •Automation, Analytics & AI Enablement
• •Identify and support deployment of automation (RPA), digital workflow, analytics, and AI or GenAI
• •use cases
• •Partner with Technology, Data & AI teams to translate business problems into scalable solutions
• •Track and report transformation benefits across cost, productivity, quality, CX, revenue
• •enablement, or risk reduction
• •Stakeholder & Delivery Management
• •Work with client stakeholders, delivery leaders, and cross-functional internal teams to drive
• •execution
• •Support project planning, milestone tracking, risk management, and change adoption
• •Prepare executive-ready insights, dashboards, and storytelling for leadership reviews
• •Act as a trusted transformation partner within delivery, enabling sustained change
• •Change, Adoption & Governance
• •Enable change management and adoption through standard operating procedures, controls,
• •and documentation
• •Support governance forums, KPI reviews, and continuous improvement cadence
• •Contribute to creation of transformation assets, playbooks, and best practices

BE,BTech,Master of Business Administration

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.