Busser/Runner

Description

• Job Title : Busser/Runner
• Reports To: General Manager
• Department: Operations - FOH
• Employment Type: Hourly, Non-Exempt
• Salary Range: $17.00 per hour plus tips (tip credit applies)

• About José Andrés Group
• José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

• Position Summary
• The Server Assistant at our restaurant plays an integral role in ensuring our guests have an exceptional dining experience. Through consistency, efficiency, and passion for the Hospitality Industry, we curate a personalized experience for each guest by following our Core Values - create a memorable service for each other and guests alike.

Key Responsibilities:

• •Work in team-oriented, fast-paced, guest-centric environment
• •Partner with team members to serve food and beverages that exceed guests’ expectations
• •Carry beverages on tray
• •Accurately take food and beverage order, clear tables, reset tables, and polish glassware/silverware/flatware
• •Provide friendly, attentive, and efficient service
• •Deliver wine service as detailed by Management
• •Carry food to guests in a timely manner, speaking to the rule of threes upon delivery
• •Follow opening, running, and closing sidework responsibilities
• •Ability to carry a minimum of 40 lbs. when needed
• •Guide guests through menu while demonstrating memorization of food and beverage menus
• •Memorize and comprehend allergens within menu to aid guests in deciding correct items
• •Maintain cleanliness + sanitization of tables and work space

Requirements

• •Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility
• •Passion for hospitality, guest engagement, and serving others
• •1 - 2 years of full-service, high volume restaurant experience in a server position
• •Ability to articulate an appealing description of every item we offer. Explain how various menu items are prepared, describing ingredients and cooking methods.
• •Strong understanding of communication skills to build trusting relationships with colleagues and guests
• •Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure
• •A yearning to grow and learn
• •Have a strong work ethic while leading by example
• •Must be able to walk up and down stairs - stand for 8 to 10 hours at a time
• •A basic understanding of classic cookery, wine, beer, and cocktails
• •Previous experience with restaurant point-of-sales(POS) systems
• •Culinary and/or Beverage Degree/Certification, a plus
• •Hospitality Degree/Certification, a plus

Abilities & Working Conditions

• •Knowledge of appropriate table settings and service ware.
• •Train current and new employees following the JAG training guidelines to achieve high performance.
• •Thorough knowledge of menu items and service procedures.
• •This position will spend 100% of the time standing or walking.
• •Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• •Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
• •Must be able to lift up to 15 lbs. on a regular and continuing basis.
• •May be required to lift trays of food or food items weighing up to 40 lbs. occasionally.
• •Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• •Talking and hearing occur continuously in the process of communicating with guests and employees.
• •Requires manual dexterity to use and operate all necessary equipment.

In Return, We Offer You

• •Competitive compensation and performance-based bonus opportunities
• •Comprehensive health & wellness benefits
• •Retirement savings plans
• •Employee dining discounts
• •Growth in a values-driven, award-winning hospitality group

• Equal Opportunity Employer
• José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.