InteLogix

Capacity Planner

PHL_REMOTE_Pasig

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hirly's read of this role

Seniority: Mid level
Country: PH
Work mode: Remote-friendly
First seen by hirly: 29 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Key Responsibilities

Produce long-term (weekly/monthly, 3–18 month) volume and workload forecasts.

Convert forecasts into FTE requirements, hiring plans and ramp schedules.

Model scenarios for attrition, shrinkage, seasonality and business growth.

Maintain capacity models and track forecast accuracy versus actuals.

Partner with Finance and Recruitment on budget, headcount and ramp.

Recommend actions to close over- and under-capacity gaps.

Required Qualifications & Experience

3+ years in capacity planning, forecasting or a strong analytical planning role.

Solid understanding of contact centre metrics and staffing drivers (Erlang, shrinkage, occupancy).

Strong statistical, analytical and Excel modelling skills.

Technical Skills & Tools

Advanced Excel (modelling); WFM platforms and capacity/forecasting tools.

SQL and BI tools (Power BI / Tableau) a strong plus.

Key Competencies

Analytical rigour · Scenario modelling · Commercial awareness · Attention to detail · Clear communication of assumptions.

Success Metrics (KPIs)

Long-term forecast accuracy · Capacity plan vs actual staffing · Ramp plan reliability · Budget adherence.

Original posting on InteLogix's site ↗

Listed on hirly, a job board. hirly is not the employer: InteLogix is hiring for this role.

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