Care Manager

Description

Noval Senior Care, part of Family Tree Private Care, has served Oklahoma City with reputable home caregiving and nursing for 25 years. At Noval, caring with compassion is everything. We are more than a company; we also truly value our team, and have many that have worked with us for dozens of years.

We are hiring a new position:

Care Manager. This position requires passion for service, family values, and a true desire to help the frail and the elderly. This exciting new position will start as part time, then grow to full time as we gain new client work.

Job Summary :

The Care Manager helps older adults, adults with disabilities, and their families navigate complex health and life care needs. Serving as a primary point of contact and client advocate, this role assesses needs, develops individualized care plans, coordinates services, and monitors care to support safety, independence, and quality of life. Services are provided in clients’ homes, senior living communities, hospitals and other care settings, and remotely as appropriate.

Role and Responsibilities:

• •Complete and document initial assessments of client needs, daily functioning, home safety, support systems, and personal goals. Use assessment tools appropriate to professional qualifications and company procedures.
• •Develop short and long-term care plans with clients and authorized representatives. Recommend services, resources, and living arrangements that reflect client preferences, needs, and available resources.
• •Conduct ongoing visits and reassessments, identify changes in condition or unmet needs, and update care plans and recommendations promptly.
• •Coordinate home care, nursing care, medical appointments, therapy, and community services. Collaborate with internal care delivery and scheduling teams to support continuity of care when applicable.
• •Attend appointments as needed, help clients and families understand provider recommendations, and follow up on agreed next steps within the role’s professional scope.
• •Partner with discharge planners and providers on transitions from hospitals, rehabilitation facilities, or skilled nursing settings. Help arrange services, evaluate living options, and coordinate changes in the level of care.
• •Advocate for client preferences and safety. Respond to urgent concerns and escalate changes in condition or other risks to the appropriate provider or company leader.
• •Provide education on aging, cognitive changes, care options, caregiver stress, and future planning. Facilitate difficult conversations and help families work through care decisions.
• •Provide timely updates to clients, authorized family members, powers of attorney, trustees, and designated contacts, consistent with consent and confidentiality requirements.
• •Assist with benefits research, eligibility inquiries, applications, and authorized portal access. Connect clients with elder law, financial, and other specialists as needed.
• •Maintain timely, accurate assessments, care plans, visit notes, communications, and billable service records. Document both client-facing and remote coordination activities according to policy.
• •Maintain confidentiality and professional boundaries. Follow company policies, applicable requirements, and the limits of professional training and licensure.
• •Participate in team meetings, case reviews, periodic case audits, and quality improvement activities. Follow through on identified concerns and manage an organized caseload and schedule.
• •Build relationships that support client satisfaction and service continuity. Identify changing needs and recommend appropriate additional services with the care team.
• •Partner with business development on community outreach, networking, educational presentations, and referral relationships. Explain care management services to prospective clients and professional partners.
• •Maintain approximately 80% average billable utilization, consistent with company expectations.
• •Meet documentation deadlines, keep care plans current, and support positive client feedback and appropriate service growth.
• •Attend required training courses to maintain competency and compliance with policies and local/state/federal regulations.
• •Support agency operations and uphold policies and standards.

Requirements

Job Qualifications:

• •College degree required, with credentials as a registered nurse (RN), licensed master social worker (LMSW), or a bachelor’s or master’s degree in gerontology. Maintain an active professional license when applicable to the position.
• •At least two years of experience working with older adults in care management, home health, hospice, senior living, or a related setting.
• •Working knowledge of local aging services, community resources, care settings, and benefits assistance. Prior experience assisting clients with benefits is required.
• •Prior managerial experience is strongly preferred.
• •Maintain a valid driver’s license and current vehicle insurance for required travel.
• •Satisfactory completion of required background and reference checks.

Environmental and Working Conditions: Work occurs in client homes, care facilities, and the office, with some coordination by phone or virtually. This role requires regular computer use, communication with clients and care teams, and frequent local travel in a personal vehicle, reimbursed according to company policy. Visits and priorities may shift with client needs.

Physical and Mental Effort: Requires prolonged sitting, computer work, travel, and occasional lifting of up to 50 pounds with assistance as needed, with or without reasonable accommodation. The role demands accuracy, sound judgment, and the ability to prioritize competing needs, remain calm under pressure, and handle difficult situations with compassion and professional boundaries.

Additional Skills:

• •Embrace and exhibit the vision, mission, and core values of Family Tree Private Care.
• •Deliver exceptional care to clients and willing to go above and beyond to satisfy clients and families.
• •Passion for serving older adults and people with disabilities with compassion, empathy, courtesy, and dependability.
• •Communicate effectively through active listening, strong verbal and written skills, and prompt, professional responses to calls, emails, and messages.
• •Strong organizational, time management, and problem-solving skills to balance and prioritize the needs of multiple individuals.
• •Work independently, takes initiative, demonstrates leadership, and collaborates with the team.
• •Basic computer skills and proficiency with electronic documentation, EMR systems, SharePoint, and Outlook email and calendaring.
• •Favorable background check.
• •Ability to follow procedures, accept direction, and adapt as the organization grows.
• •This description outlines the primary responsibilities of the position. Other related duties may be assigned.