CareConnect Training Operations Coordinator

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

• The CareConnect Training Operations Coordinator serves as a key operational partner to CareConnect Training leadership by coordinating departmental initiatives, managing project intake and resource tracking processes, facilitating Agile work management practices, and providing reporting and analytics that support informed decision-making.
• This role partners with CareConnect Training Managers, Principal Trainers, Credentialed Trainers, LMS Administrators, eLearning Developers, operational leaders, and project teams to ensure visibility into departmental work, resource demand, project status, and operational performance. The Coordinator supports successful execution of strategic and operational initiatives through effective planning, communication, facilitation, reporting, and process improvement.
• The CareConnect Training Operations Coordinator does not have direct supervisory responsibilities but serves as a central point of coordination for departmental work management, project tracking, Agile processes, performance reporting, and operational planning.

Responsibilities And Duties:

• 35% Project Coordination and Portfolio ManagementCoordinate departmental initiatives, project-related training requests, upgrades, workflow redesign efforts, onboarding enhancements, technology implementations, and other strategic initiatives requiring structured project coordination.
• Maintain project plans, timelines, milestones, risks, dependencies, meeting documentation, and status reports. Facilitate communication among stakeholders to ensure alignment, visibility, and timely completion of project deliverables.
• Manage project intake processes by documenting requests, tracking work demand, monitoring progress, and maintaining visibility into departmental commitments and work in progress.
• Prepare project updates, executive summaries, presentations, and reporting materials for department leadership.
• Escalate project risks, barriers, and resource constraints to leadership for awareness and resolution.

• 25% Resource Coordination and Operational Planning
• Coordinate and track training resource requests from project teams, operational leaders, analysts, and application teams.
• Maintain resource tracking tools, workload inventories, and capacity planning data to provide leaders with visibility into departmental demand, utilization, priorities, and commitments.
• Support department planning activities through preparation of workload reports, capacity analyses, project forecasts, and resource allocation recommendations.
• Monitor departmental work across training, instructional design, LMS administration, eLearning development, onboarding, and support functions to identify workload trends and potential capacity concerns.
• Provide operational support that enables leaders to make informed staffing, prioritization, and work assignment decisions.

• 20% Agile Facilitation and Work Management
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Maintain Agile boards and work management tools to ensure visibility and transparency of team priorities, commitments, and progress.
• Track sprint metrics, throughput, work completion, backlog health, and team capacity.
• Identify and escalate impediments that may impact successful delivery of departmental work.
• Promote Agile best practices and support continuous improvement efforts across the CareConnect Training team.
• Partner with leaders and team members to ensure work is appropriately documented, prioritized, and aligned with departmental goals.

• 15% Reporting, Analytics, and Performance Metrics
• Develop, maintain, and distribute departmental dashboards, scorecards, reports, and operational metrics.
• Collect and analyze data related to:
• Project delivery and completion
• Resource utilization and capacity
• Sprint and Agile performance
• Training development productivity
• Credentialing and onboarding activities
• LMS and learning metrics
• Customer experience and satisfaction measures
• Continuous improvement initiatives
• Identify trends, risks, opportunities, and recommendations that support operational effectiveness and informed decision-making.
• Support monthly, quarterly, and annual reporting needs for department leadership.

• 5% Process Improvement and Governance
• Support the development, implementation, and maintenance of standardized departmental processes, templates, documentation, and governance practices.
• Coordinate process improvement initiatives that enhance efficiency, communication, consistency, visibility, and customer experience.
• Maintain project management, Agile, reporting, and operational documentation standards.
• Facilitate lessons-learned discussions and support continuous improvement activities across the department.

• SCOPE OF ROLE
• The CareConnect Training Operations Coordinator serves as an operational and project coordination resource for the CareConnect Training department. This role supports managers and department leaders by providing visibility, coordination, facilitation, reporting, and process management capabilities. The role does not include direct personnel management, performance management, budgeting authority, or staffing decision-making responsibilities.

Success in this role is measured by the effectiveness of departmental coordination, visibility into work and resources, quality of reporting and analytics, facilitation of Agile practices, and the successful support of strategic and operational initiatives.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

• •Degree in Business, Healthcare Administration, Education, Information Systems, Organizational Leadership, Project Management, or a related field.
• •Three (3) to five (5) years of experience in project coordination, operations, training, healthcare, information systems, process improvement, Agile delivery, or related disciplines.

SPECIALIZED KNOWLEDGE

• •Knowledge of project management principles, methodologies, and tools.
• •Working knowledge of Agile frameworks, Scrum practices, and continuous improvement methodologies.
• •Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• •Strong analytical skills with the ability to collect, interpret, and present operational data and performance metrics.
• •Experience creating dashboards, reports, scorecards, presentations, and executive summaries.
• •Ability to facilitate meetings, planning sessions, retrospectives, and cross-functional discussions.
• •Excellent written, verbal, and interpersonal communication skills.
• •Ability to identify process improvement opportunities and coordinate implementation efforts.
• •Strong technical aptitude and proficiency with Microsoft Office applications and reporting tools.
• •Ability to work independently while collaborating effectively across teams and departments.
• •Knowledge of healthcare operations, workflows, organizational structures, and technology systems preferred.
• •Knowledge of Epic applications and training operations preferred.

DESIRED ATTRIBUTES

• •Experience coordinating projects, initiatives, or operational workstreams.
• •Experience supporting Agile teams as a Scrum Master or Agile facilitator.
• •Experience with work management, resource planning, capacity tracking, or