Carline Specialist (Cleveland, Ohio)

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range:

$58,936-$61,000

Targeted Annual Commission:

$8,400

Title: Carline Specialist

Reports To: Carline OEM Team Lead

FLSA Status: Salary Non-Exempt

Last Revised: 11/01/2023

As a Carline Specialist, your essential job functions will include the following:

Account Management and Marketing

• •Respond to inbound calls from both current and potential customers, responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice and translating inquiries into opportunities.
• •Exhibit strong focus and commitment to sales achievement and develop relationships with customers to help influence the sale.
• •Proactively make outbound calls to current and potential customers to identify opportunities to increase dealers’ tire sale revenues.
• •Ability to provide customer solutions through general knowledge of products, processes & provides support to sales team as needed
• •Exhibit a strong focus on team-sell and developing relationships.
• •Represent Dealer Tire with all OEM dealers.

Service

• •Evaluate the customer’s needs and exercise discretion to determine appropriate actions.
• •Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
• •Ensure the accurate processing of orders on a daily basis.
• •Interact with other departments, such as Warehouse network, Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders.
• •Resolve customer concerns and questions as it relates to delivery issues, AOR assistance, program element assistance and promotional and marketing questions.
• •Strive for one call resolution with every customer.

General

• •Communicate effectively with OEM Team Lead and Associate Team Lead regarding business issues.
• •Adhere to Dealer Tire goals and objectives by following core values.
• •Display a professional manner when dealing with internal and external customers.
• •Complete all administrative documentation required.
• •Input critical notes to contact center management system.
• •Attend all training sessions, as required.
• •Exhibited basic proficiency with diagnostic skills and industry/product knowledge
• •Strong communication skills and time/productivity management
• •JDE - navigate to basic pages, find basic data, canceling orders, placing orders, releasing backorders.
• •Office tools: Basic knowledge of Outlook, Word, Excel
• •Salesforce: Basic navigation, search / note entries / editing / returns
• •OE Programs: Basic knowledge of programs

Position Requirements

• •2-3 years of sales/service experience, or equivalent work experience. Associate or Bachelor’s degree preferred.
• •Excellent communication & customer service skills
• •Successful completion of Sales Fundamentals
• •General knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands.
• •Understand functions and processes of J.D. Edwards, Salesforce, Microsoft Teams, Workday and other daily used systems.

Competencies Required

• •Agility
• •Collaboration
• •Customer Focus
• •Influence
• •Initiative
• •Relationship Building
• •Results Orientation
• •Trusted Advisor

Physical Job Requirements

• •Sit for long periods of time.
• •Continuous viewing from and inputting data to a computer screen.
• •Talk on a telephone for extended periods of time.

Drug Policy

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.