Case Manager

Description

JOB SUMMARY: This position includes a combination of care coordination, data management, and direct clinical duties for adults who have a history of substance use and who may still be actively using various substances. The Case Manager is responsible for screening individuals, doing a comprehensive needs assessment, connecting individuals with various resources, and providing basic employment skills for adults with Substance Use Disorder (SUD) through developing strong relationships with clients and community providers.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

Assoc. Degree in Addiction or related field + 3 years’ minimum experience working directly with individuals with substance use disorder (for Level I) or

Bachelor’s degree in behavioral science (Psychology, Social Work, Behavioral Sciences, or related field) required + minimum one (1) year of experience working directly with individuals with substance use disorder (for Level II)

For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

CADC-I required or CADC-R within 30 days of hiring and commitment to obtain with 1 year

Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

ESSENTIAL FUNCTIONS:

1. Works closely with other staff as a member of a treatment team;

2. Conducts comprehensive needs assessments for individuals;

3. Assists clients with accessing resources, benefits, and entitlement programs;

4. Obtains consents, releases of information, and requests collateral information from appropriate sources;

5. Develops treatment plans for substance-use disorders for assigned clients that is consistent with program and BCTS policies and procedures and applicable OAR's;

6. Conducts client Urine Analyses as needed and appropriate;

7. Follows all program policies and procedures for client case management and recordkeeping;

8. Responsible for recording information in the client files assigned to them and consistent with those policies and procedures and applicable OAR’s;

9. Provides support to SUD clients in achieving their treatment plan (ISSP/Individual Services & Support Plan) goals and objectives;

10. Develops and maintains strong collaborative relationships with a wide range of community partners, including (but not limited to): Self-Sufficiency and Seniors/People with Disabilities, the County Adult Community Justice, Public Health, Mosaic Medical and other primary care clinics including dental;

11. Stays abreast of community resources that individuals may be eligible for, including housing resources and housing options;

13. Receives training to become an OHP assister, to help individuals enroll in Oregon Health Plan if eligible;

15. Assist clients in determining if they are eligible for expungement of criminal record;

16. Facilitates psychoeducational and skills groups (if appropriate);

17. Maintains clinical documentation in a timely manner in client files in the EHR system and in compliance with BestCare timelines and regulatory standards;

18. Models appropriate counselor behavior to the newer staff, and helps train and orient new staff to the program;

19. In addition to being a positive role model for staff, also provides assistance to clients, demonstrating compassion and being effective in engaging clients in mental health treatment services wherever possible;

20. Other related duties as assigned.

Requirements

PREFERRED:

Bilingual in English/Spanish a plus

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

Demonstrated knowledge and ability to provide treatment of substance-related disorders including client evaluation, ASAM, and individual, group, family, and other counseling techniques; program policies and procedures for client case management and record keeping;

Demonstrated knowledge of the philosophies, practices, policies, and outcomes of generally accepted and scientifically supported models of treatment, recovery, relapse prevention, and continuing care for addiction and other co-occurring problems;

Advanced ability to develop and maintain strong, collaborative relationships;

Ability to work effectively and respectfully in a diverse, multi-cultural environment is essential;

Ability to electronically record information in client files in the EHR system timely and consistent with BestCare’s policies and procedures and applicable OAR’s;

Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;

Strong interpersonal and customer service skills;

Strong communication skills (oral and written);

Strong organizational skills and attention to detail, accuracy, and follow-through;

Excellent time management skills with a proven ability to meet deadlines;

Critical thinking skills;

Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;

Ability to build and maintain positive relationships;

Ability to function well and use good judgment in a high-paced and at times stressful environment;

Position requires professional and personal skills to cope with stress associated with work involving a high degree of mental, emotional and physical demands.

Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;

Ability to work independently as well as participating as a positive, collaborative team member.