Case Manager in Training

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

We here at Morgan & Morgan are looking for a Case Manager in Training. This role will work as a floater in our office, training and supporting several attorneys and case staff on rotation. This position trains for an eventual move to a highly sought Case Manager position. Successful candidates will be responsible for areas including but not limited to the following.

Responsibilities

Make initial call to client after signing to obtain relevant information to open their file

Accept inbound calls and place outbound calls to clients as needed

Request coverage follow up to the coverage team

Transfer case to Case Manager’s once file opened

Create new files and enter pertinent information into case management software

Enter new roles in the system

Request police reports

Mail HIPAA form to the clients.

Email client welcome packet to the client or mail if no email on file

Document all activity in the system

Add all insurance information and police report numbers into the file

Request all documents from the client needed for their file

Upload necessary documents to the client’s file

Qualifications

High school diploma or GED is required; college preferred

Ability to communicate effectively with clients

Used to adapting in an ever-changing environment and handling multiple priorities

Excellent oral communication with an outgoing personality

Able to multitask and learn quickly

Must thrive in a team environment

Reliable and dependable

Excellent comprehension and critical-thinking skills

Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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