Case Manager Level II

This is a frontline staff position responsible for the holistic support of Production Assistants’ success, as well as supporting the overall success of the Workforce Development program at Growing Home, Inc. The Case Management Coordinator reports to the Manager of Workforce Development.

RESPONSIBILITIES

Case Management and Supportive Service Provision:

Oversees supportive service provision for GH “clients” (both current Production Assistants and program Graduates); identifies and supports needs for ancillary referrals for health, education, counseling, housing, etc.

Coordinates and participates in 1:1 counseling meetings with Production Assistants to support the achievement of participant-driven goals

Develops and maintains referral partnerships, and works closely with the Manager of Employment Training in facilitating organizational collaborations

Provides feedback and advice to other frontline caseworkers, including support to colleagues without social work backgrounds, as well as program graduate mentors

Serves as the lead in case noting, including providing support to other GH staff Collaborates with ET Manager to provide pre-employment and retention counseling services for PAs

Participates in weekly case management meetings with the WD team and site managers

Reporting and Data Management:

Maintains client files, gathers and processes necessary data for case management

Provides relevant data and information for reporting purposes, maintains clear data for Data analysis, and writes reports, case studies, and assessments

Recruitment and Enrollment:

Assists in recruitment by leading information and application sessions

Collaborate with Workforce Development team for participant review, interviews, and PA hiring decisions

Curriculum Support:

Assists in job readiness training, including assisting in classroom facilitation, and curriculum development/revision as needed

Graduate Engagement:

In addition to ongoing case management and support service provision to GH graduates:

Assists in Graduate retention and outreach

Assists in Graduate engagement events, Graduate Advisory Council meetings, and other Graduate related activities as needed

Program Assistance:

Assist in office support tasks and operations as needed

Collaborate with WD team for PA application review, interviews, and hiring decision

Assists with PA resume creation, cover letter drafting, interview preparation, and individual job search as needed

Assists in the coordination of Workforce Development events

Assists with Board liaising as needed

Assists with employer cultivation as needed

Performs other duties as assigned

Other:

As needed, assist with Growing Home open houses and events, which may include night or weekend hours

Assist in the collection of appropriate pictures, videos, and stories for social media

SKILLS AND QUALIFICATIONS

A demonstrated commitment to social justice with prior experience working with low-income populations

Comfortable working directly with marginalized populations; ability to engage with individuals in an authentic and non-judgmental manner

Familiarity with Chicago social service resources

Strong written and verbal communication skills; ability to engage, inspire and influence a wide variety of stakeholders

Ability to work closely in a team of individuals with mixed professional and educational backgrounds

MSW required; will consider those currently pursuing an MSW

Some travel for meetings will be required.

Must have an aptitude and willingness to navigate public transportation throughout the greater Chicago area, or a valid driver’s license