Case Manager – Migrant Focus (Cuban/Haitian Emphasis)

Description

Help newly arrived migrants build stability, connection, and a sense of home.

We’re seeking a compassionate, organized, and culturally responsive Case Manager – Migrant Focus to support newly arrived migrants during their critical first 90 days of resettlement. This role places a special emphasis on serving Cuban and Haitian communities , while also working with migrants from diverse backgrounds.

If you’re someone who thrives at the intersection of advocacy, coordination, and relationship-building—and you’re energized by helping people navigate complex systems with dignity and care—this role may be a great fit.

What You’ll Do

As a Case Manager, you’ll walk alongside clients as they adjust to life in a new community, ensuring they have the tools, knowledge, and connections needed to thrive.

Key responsibilities include:

Conducting arrival screenings and intakes , with a focus on culturally responsive engagement

Providing intensive, comprehensive case management during the initial 90-day resettlement period

Connecting clients to essential services such as employment, education, healthcare, and social services

Delivering core services including home visits, cultural orientations, ESL/school registration support, and medical appointment assistance

Coordinating and delivering transportation orientations and providing transportation when needed

Scheduling and facilitating monthly Cultural Orientation sessions and encouraging participation in Refugee Health Promotion events

Making referrals to community partners to support long-term integration

Maintaining accurate, timely, and compliant case documentation and reports for federal programs

Collaborating closely with colleagues and community service providers

Participating in weekly supervision and annual performance evaluations

What You Bring

We’re looking for someone who balances heart with organization and flexibility with accountability.

Required Qualifications

Bachelor’s degree in a relevant field (social work, education, anthropology, psychology, public health, international studies, women’s studies, or similar)

At least 2 years of client-facing experience and/or 1 year working with vulnerable or underserved populations

Strong organizational, communication, and time-management skills

Excellent interpersonal skills and a collaborative mindset

Comfort using Microsoft Office and client database systems

Reliable vehicle, valid U.S. driver’s license, and auto insurance

Ability to assist with apartment setups , including lifting and carrying household items

Flexibility to provide occasional after-hours support as needed

Preferred (but not required)

Familiarity with Cuban and/or Haitian cultures

Proficiency in French Creole

Experience working in resettlement, immigration, refugee services, or community-based programs

Why This Role Matters

This position is more than case management—it’s about building trust, restoring stability, and helping individuals and families feel grounded in a new beginning . You’ll be part of a collaborative, mission-driven team committed to equity, cultural humility, and meaningful community integration.

If you’re ready to do work that truly matters—and to support migrants with respect, compassion, and practical care—we’d love to hear from you.